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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07620863

Version: 1

HP Commercial Desktop PCs - Zoom may display a 'Zoom quit unexpectedly' message when over 100 people join a meeting

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Jun-2021

Last updated : 11-Jun-2021

DESCRIPTION
The computer might display a Zoom quit unexpectedly message.
This issue might occur when joining a meeting with over 100 people using the 32-bit Zoom application.
Zoom quit unexpectedly message

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteDesk 800 G8 Desktop Mini PC Series
  • HP EliteDesk 800 G8 Small Form Factor PC Series
  • HP EliteDesk 800 G8 Tower PC Series
  • HP EliteOne 800 G8 24 All-in-One PC Series
  • HP EliteOne 800 G8 27 All-in-One PC (297V8AV)
  • HP ProDesk 600 G8 Desktop Mini PC Configurable Material Model
Operating Systems:
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To resolve this issue, download and install the 64-bit version of the Zoom application from www.zoom.com.
note:
The preceding link takes you outside the HP website. HP does not control and is not responsible for information outside the HP website.

Hardware platforms affected : HP EliteDesk 800 G8 Desktop Mini PC (24Q95AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q96AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q97AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q98AV), HP EliteDesk 800 G8 Desktop Mini PC (24R00AV), HP EliteDesk 800 G8 Desktop Mini PC Configurable Material Model, HP EliteDesk 800 G8 Small Form Factor PC (27W69AV), HP EliteDesk 800 G8 Small Form Factor PC (27W70AV), HP EliteDesk 800 G8 Small Form Factor PC Configurable Material Model, HP EliteDesk 800 G8 Tower PC (27P57AV), HP EliteDesk 800 G8 Tower PC (27P59AV), HP EliteDesk 800/880 G8 Tower PC Configurable Material Model, HP EliteDesk 880 G8 Tower PC (27P58AV), HP EliteOne 800 G8 24 All-in-One PC (297V3AV), HP EliteOne 800 G8 24 All-in-One PC (297V4AV), HP EliteOne 800 G8 24 All-in-One PC (297V6AV), HP EliteOne 800 G8 24 All-in-One PC (297V7AV), HP EliteOne 800 G8 27 All-in-One PC (297V8AV), HP ProDesk 600 G8 Desktop Mini PC Configurable Material Model

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07620863

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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