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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07149021

Version: 1

HP Commercial Notebook PCs - Computer may display blue screen error message 'DRIVER_POWER_STATE_FAILURE - Bugcheck 0x9f' after restarting

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Apr-2021

Last updated : 22-Apr-2021

DESCRIPTION
The computer might display a blue screen error message DRIVER_POWER_STATE_FAILURE - Bugcheck 0x9f after restarting

SCOPE
The information in this document applies to the following:
Computers:
  • HP ProBook 445 G8 Notebook PC
  • HP ProBook 445 G8 Notebook PC IDS Base Model
Operating Systems:
  • Microsoft Windows 10 20H1 (Version 2004)
  • Microsoft Windows 10 20H2
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
Intel WLAN Driver
Version: 22.40.0.7
Revision: A
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 445 G8 Notebook PC, HP ProBook 445 G8 Notebook PC IDS Base Model

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07149021

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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