HP ProBook 8x5 G7, 4x5 G7, x360 435 G7, 635 Aero G7, ZHAN 66 Pro A 14 G3 Notebook PCs - AMD Radeon software cannot 'Add a Game' in Japanese language OS

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Feb-2021

Last updated : 16-Feb-2021

DESCRIPTION

When selecting Add a Game on the Gaming page of the AMD Radeon app, it cannot find applications or games installed on the computer. This occurs on AMD Radeon Software with Japanese language Operating System (OS). This is a known AMD issue and is not specific to HP products.

SCOPE

The information in this document applies to the following:

Drivers/Applications:

AMD Radeon Software v10.20.10016.0
AMD Radeon Software v10.20.10022.0

Computers:

HP EliteBook 835 G7 Notebook PC series
HP EliteBook 845 G7 Notebook PC series
HP EliteBook 855 G7 Notebook PC series
HP ProBook 445 G7 Notebook PC series
HP ProBook 455 G7 Notebook PC series
HP ProBook x360 435 G7 Notebook PC series
HP ZHAN 66 Pro A 14 G3 Notebook PC series

Operating Systems:

Microsoft Windows 10 20H2

RESOLUTION

To resolve this issue, download and install the following SoftPaq to update the video driver:

SoftPaq Description	Release Notes	Download SoftPaq
AMD Video Driver and Control Panel Version: 27.20.14022.3003 Revision: F	SP112036 release notes	SP112036 File Download

note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 835 G7 Notebook PC, HP EliteBook 845 G7 Notebook PC, HP EliteBook 855 G7 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 635 Aero G7 Notebook PC, HP ProBook 635 Aero G7 Notebook PC (Grizzly 1.0) Configurable Material, HP ProBook x360 435 G7 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07029993

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP ProBook 8x5 G7, 4x5 G7, x360 435 G7, 635 Aero G7, ZHAN 66 Pro A 14 G3 Notebook PCs - AMD Radeon software cannot 'Add a Game' in Japanese language OS

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