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HP Customer Support - Knowledge Base

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HP+ OfficeJet Printers - 'We're sorry, something went wrong' error

This document is for HP OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e, Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, 9025e, DeskJet 2710e, 2720e, 2721e, 2722e, 2723e, 2752e, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e, ENVY 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, and 6475e printers.
The error message We’re sorry, something went wrong displays in the HP Smart app with error code UU_400_EB000U0004 or OW_500_OWSID00001.

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Country/Region: Flag Singapore

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