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HP+ OfficeJet printers - Setup Using HP Smart App (Android, Apple iOS, IPadOS)

This document pertains to HP ENVY 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e, DeskJet 2742e, 2752e, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e, OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e, Pro 8020, 8024, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, and 9025e printers using HP Smart app in Android, Apple iOS, and iPadOS.
Setup your new HP+ printer using the HP Smart app.
note:
To set up and use the printer, it must always be connected to the internet.

Step 1: Make sure the printer hardware is setup

Before installing the HP Smart app, make sure the printer hardware has been setup and is ready to be connected to your network. Remove the printer and all packing materials from the box, connect the printer to a power source, install the cartridges, and load paper into input tray. For additional help, refer to the setup poster that came with the printer or refer to one of the following web pages.

Step 2: Install the HP Smart app

Download the HP Smart app onto your mobile device, and then set up your printer.
  1. On your phone or tablet, go to 123.hp.com to get the app, and then follow the on-screen instructions to download and install the app.
  2. After the installation completes, open the HP Smart app.
  3. On the Welcome screen, tap Continue > Yes.
    It allows HP Smart app to collect usage data.
  4. Tap Set Up a New Printer.
    note:
    If you are installing the HP Smart app for the first time, the Sign in and Skip for now options are also displayed. Refer to What are the Sign in and Skip for now options? in the Frequently Asked Questions section for more information.
  5. Follow the on-screen instructions to add your printer.
    note:
    Make sure to enter your network password if prompted.
  6. Select your printer, and then tap Continue.
  7. Secure the connection.
    • For printers with a touchscreen display, tap the checkmark .
      Tapping the checkmark
    • For printers without a touchscreen display, press the Information button.
      Pressing the Information button
  8. Tap Continue on the next two screens to enable cloud printing services.
  9. Tap Continue on the HP+ offer screen.
    Viewing HP+ offers
  10. Tap Activate HP+.
    Activating HP+
  11. Create or sign in to your HP Account. If you do not have an HP account, refer to How do I create a new HP account? in the Frequently Asked Questions section.
  12. Continue through the next three screens to set up your new account and redeem six months of free printing and Print plans.
    Redeeming six months HP+ print plans
  13. Choose a plan you would like, and then specify your Shipping address and Billing details.
    Selecting Ink Plans
  14. When finished, tap Continue on the confirmation screen.
    Confirming Ink plans
Setup is now complete. Tap Print a Document to start printing or tap Skip Printing Page to skip printing.
Skip printing or print a page when setup is complete

Frequently asked questions (FAQs)

Review these frequently asked questions about the HP Smart app.

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