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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Printers - HP Easy Scan Unable to Scan After Updating to macOS Catalina

This document is for HP printers and macOS Catalina (10.15).
When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:
  • Automatic Document Feeder is Empty
  • Scan Unsuccessful
  • Preparing to scan
To resolve this issue, make sure to update to the latest version of macOS Catalina and HP Easy Scan.

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Country/Region: Flag Singapore

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