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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 15-db0703nc Product Specifications

Hardware

Product number
8KM24EA
Product name
HP Notebook - 15-db0703nc
Microprocessor
AMD A9-9425 Dual-Core (3.1 GHz base frequency, up to 3.7 GHz burst frequency, 1 MB cache)
Microprocessor Cache
ERROR123
Chipset
ERROR123
Memory, standard
8 GB DDR4-1866 SDRAM (1 x 8 GB)
Video graphics
  • AMD Radeon™ R5 Graphics
  • Integrated
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Optical drive
DVD-Writer
Display
39.6 cm (15.6") diagonal FHD SVA anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI 1.4b; 1 RJ-45; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
37.6 x 24.6 x 2.25 cm
Weight
1.77 kg
Power supply type
65 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 10 hours and 15 minutes
Video Playback Battery life
Up to 7 hours and 30 minutes
Webcam
ERROR123
Audio
ERROR123
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
Software included
McAfee LiveSafe™
Pre-installed software
Netflix (30-day free trial offer)
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Singapore

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