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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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HP Notebook - 14-dk0000np Product Specifications

Hardware

Product number
6LF10EA
Product name
HP Notebook - 14-dk0000np
Microprocessor
AMD A9-9425 Dual-Core (3.1 GHz base frequency, up to 3.7 GHz burst frequency, 1 MB cache)
Chipset
AMD Integrated SoC
Memory, standard
4 GB DDR4-1866 SDRAM (1 x 4 GB)
Video graphics
AMD Radeon™ R5 Graphics
Hard drive
128 GB M.2 SSD
Optical drive
Optical drive not included
Display
35.6 cm (14") diagonal HD SVA anti-glare micro-edge WLED-backlit (1366 x 768)
Wireless connectivity
Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 HDMI; 1 headphone/microphone combo; 1 RJ-45; 1 USB 3.1 Type-C™ (Data transfer only, 5 Gb/s signaling rate); 1 AC smart pin; 2 USB 3.1 Gen 1 Type-A (Data Transfer Only)
Minimum dimensions (W x D x H)
32.4 x 22.59 x 1.99 cm
Weight
1.47 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 10 hours and 30 minutes
Video Playback Battery life
Up to 8 hours
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Singapore

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