Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
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13.B2.Az Jam in Right door
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13.B2.Dz Jam in Right door
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13.B2.FF Jam in Right door
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13.B4.FF Jam in Right door
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13.B9.Az Fuser jam
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13.B9.Bz Fuser jam
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13.B9.Cz Fuser wrap jam
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13.B9.Dz
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the right door and fuser area:
note:The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same.

caution:The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
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Lift the latch on the right door to release it.Figure : Lift the latch to release the right door
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Open the right door.Figure : Open the right door
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Gently pull out any jammed paper from the pick-up area inside the right door.Figure : Remove jammed paper from the pick-up area
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Close the transfer assembly.Figure : Close the transfer assembly
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Push down on the green levers to release the jam-access cover.Figure : Push the levers down to release the jam-access cover
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Gently pull out any jammed paper from the jam-access area. If the paper tears, make sure to remove all remnants.Figure : Remove jammed paper from the jam-access area
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Close the jam-access cover, and then lower the transfer assembly.Figure : Close the jam-access cover
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If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
caution:
Do not touch the foam on the transfer roller. Contaminants can affect print quality.Figure : Remove jammed paper entering the bottom of the fuser -
If paper is jammed as it enters the output bin, gently pull the paper out to remove it.Figure : Remove jammed paper entering the output bin
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Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.Figure : Remove the fuser -
Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
caution:
Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.Figure : Remove jammed paper from the fuser -
Close the jam-access door, and push the fuser completely into the printer until it clicks into place.Figure : Reinstall the fuser
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Check for jammed paper in the duplex path inside the right door, and remove any jammed paper.Figure : Remove jammed paper from the duplex path
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Close the right door.Figure : Close the right door