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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05868544

Version: 1

Advisory: HP Business PCs - Critical Update; Updated Microcode for VR Controllers to Prevent Unexpected Shutdown Issue

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Jan-2018

Last updated : 03-Jan-2018

DESCRIPTION
The computer may shut down unexpectedly.
HP strongly recommends updating the computer BIOS to avoid the issue.

SCOPE
Information in this document applies to the following:
  • HP ProBook x360 11 G1 EE
  • HP Elitebook Folio 1020 G2
  • HP Elitebook Folio 1030 G1
  • HP ProBook 640 G2
  • HP ProBHook 650 G2
  • HP ProBook 640 G3
  • HP ProBook 650 G3
  • HP EliteBook 848 G4
  • HP EliteBook 840 G4
  • HP EliteBook 850 G4
  • HP Zbook 15u G4
  • HP EliteBook Folio G1
  • HP Elite x2 1012 G2
  • HP Elite x2 1012 G1
  • HP EliteBook x360 1030 G2
  • HP 260 G2 Desktop Mini PC
  • HP EliteBook 820 G4
  • HP Pro x2 612 G2
RESOLUTION
HP strongly recommends updating the computer BIOS to the versions indicated below (or later):
Computer
BIOS version
HP ProBook x360 11 G1 EE
1.02
HP Elitebook Folio 1020 G2
1.10
HP Elitebook Folio 1030 G1
1.10
HP ProBook 640 G2
1.11
HP ProBook 650 G2
1.11
HP ProBook 640 G3
1.08
HP ProBook 650 G3
1.08
HP EliteBook 848 G4
1.08
HP EliteBook 840 G4
1.08
HP EliteBook 850 G4
1.08
HP Zbook 15u G4
1.08
HP EliteBook Folio G1
1.16
HP Elite x2 1012 G2
1.02
HP Elite x2 1012 G1
1.24
HP EliteBook x360 1030 G2
1.09
HP 260 G2 Desktop Mini PC
2.06
HP EliteBook 820 G4
1.08
HP Pro x2 612 G2
1.07
Find the latest BIOS on the HP support Web site at: http://www.hp.com/drivers
NOTE: The BIOS versions listed above contain a microcode update that prevents the unexpected shutdown issue.

Hardware platforms affected : HP 24eg Display, HP 260 G2 Base Model Desktop Mini PC, HP 260 G2 Desktop Mini PC, HP 260 G2 Desktop Mini PC (ENERGY STAR), HP Elite x2 1012 G1 Base Model Tablet, HP Elite x2 1012 G1 Tablet (ENERGY STAR), HP Elite x2 1012 G1 Tablet Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR) Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard Base Model, HP Elite x2 1012 G1 Tablet with Travel Keyboard Bundle, HP Elite x2 1012 G2 Base Model Tablet, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle, HP EliteBook 820 G4 Base Model Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Base Model Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G4 Base Model Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Base Model Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio 1020 G2 Special Edition Base Model Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Base Model Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Base Model, HP EliteBook x360 1030 G2 Bundle, HP Pro x2 612 G2 Retail Solution with Retail Case, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 Tablet (ENERGY STAR), HP Pro x2 612 G2 Tablet Base Model, HP Pro x2 612 G2 Tablet Bundle, HP Pro x2 612 G2 with Keyboard, HP ProBook 640 G2 Base Model Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Base Model Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G2 Base Model Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Base Model Notebook PC, HP ProBook 650 G3 Base Model Quad Core Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Base Model Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC (ENERGY STAR), HP ProBook x360 11 G2 EE Base Model Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 15u G4 Mobile Workstation Bundle

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05868544

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.