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HP Digital Sender Flow 8500 fn2 Document Capture Workstation, HP ScanJet Enterprise Flow N9120 fn2 Document Scanner - How to resolve 31.13.02 Jam in Document Feeder

How to resolve 31.13.02 Jam in Document Feeder
Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 31.13.02 Jam in Document Feeder
  1. Lift the latch to release the document feeder cover.
    Figure : Lift the latch
  2. Open the document feeder cover.
    Figure : Open the document feeder cover
  3. Gently remove any jammed paper.
    Figure : Remove jammed paper
  4. Lift the scanner lid and remove any jammed paper from the bottom of the scanner lid.
    Figure : Remove jammed paper from the bottom of the scanner lid
  5. Close the scanner lid and the document feeder cover.
    Figure : Close the scanner lid and the document feeder cover
  6. After removing the jammed paper, follow the instructions on the control panel screen to load the originals back into the document feeder and complete the scan job.
  note:
To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples, paper clips, or tape from original documents.
  note:
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

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