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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05604217

Version: 1

Advisory: HP ThinClients t420 and t520 - Blast Desktop Session Screen is Black

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jul-2017

Last updated : 26-Jul-2017

DESCRIPTION
When connecting to a Blast desktop, the session screen is black.
This occurs if H.265 is enabled.

sourceInformation

SCOPE
HP ThinClient T520 with limited graphic frame buffer size.
Systems:
  • HP t420 Thin Client Series
  • HP t520 Flexible Thin Client series
Operating Systems:
  • HP ThinPro Operating System
RESOLUTION
Work around the issue as follows:
  1. In BIOS setup, Advanced, Device options, change Integrated Graphics to Force, and change the UMA frame buffer size 512M.
  2. Disable H.264 in VMware-view GUI settings.
  3. Update to TP 6.2 and view client 4.5, and set allowBlacklistedDriver to "0" in Thnregeditor.

Hardware platforms affected : HP t420 Base Model Thin Client, HP t420 Thin Client, HP t420 Thin Client, HP t420 Thin Client (ENERGY STAR), HP t520 Base Model Flexible Thin Client, HP t520 Flexible Thin Client, HP t520 Flexible Thin Client, HP t520 Flexible Thin Client (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05604217

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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