Setting up Windows Hello and resolving possible issues.
Setting up the display
- The webcam must be in the up position. If it is not, press down and release to raise it.
- Connect the display and install the software that came with it.
- Connect to the internet and run Windows Update (this will install the latest drivers).
- On the computer, go to
Settings >
Account >
Sign-in Options >
Windows Hello to enable the feature. As part of the setup process, you must set a PIN code.
- Once the Windows Hello feature is enabled, there is a training process that must be completed. Sit so that you are centered in the screen with your face about 1 meter (inches ) from the display while performing the training exercise.
Resolving Issue 1: Prerequisites
To use the IR camera in the displays for Windows Hello facial recognition, make sure the following pre-requisites are met and then complete the steps for setting up the display.
- The computer must be running Windows 10 (Windows 7 and Windows 8 do not support Windows Hello facial recognition).
- A driver must be installed to enable the Hello support (The Windows Hello Webcam driver is installed on Windows Anniversary Update and earlier versions of Windows 10. The Windows 10 v1703 Hello Webcam driver is installed on the Creators Update and later versions of Windows 10.). If needed, this driver can be automatically downloaded using Windows update after the monitor is installed. The driver is also included on the documentation CD and can be downloaded from hp.com/support:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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Microsoft Windows Hello Webcam Driver for HP Displays
Version: 2.00
Revision: A
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Microsoft Windows 10 v1703 Hello Webcam Driver for HP Displays
Version: 2.10
Revision: A
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- If the computer already has Windows Hello support (built-in IR camera), the PC camera must be disabled in Device Manager before the camera on the display can be used.
Resolving Issue 2: Update the monitor webcam firmware and re-run Windows Hello setup
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Download the RGB Camera firmware update tool from hp.com (
sp81543.exe).
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Run the firmware update tool on the PC connected to the monitor.
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Unplug the power adapter from the monitor for 30 seconds, and then reconnect.
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Reboot the PC.
Resolving Issue 3: Set the monitor "Power Mode" to "Performance"
- Open the Main-Menu of the monitor OSD.
- Select "Power Control" in the Main-Menu.
- Select "Power Mode" in the "Power Control" menu.
- Enable "Performance" mode. This keeps the monitor USB electronics active in Sleep and Off modes.
Resolving Issue 4: Disable Windows Hello and the run the Hello setup again
- Select
Settings >
Account >
Sign-in Options >
Face Recognition then click the
Remove button.
- Select
Settings >
Account >
Sign-in Options >
Windows Hello >
Face, then click the
Setup button.
Resolving Issue 5: Update the monitor webcam firmware and update Skype settings.
- Download the RGB Camera firmware update tool from hp.com (
).
- Run the firmware update tool on the PC connected to the monitor.
- In Desktop mode, right-click on the Windows Menu (lower left corner of screen) and select
Device Manager.
- Expand
Imaging Devices.
- Right-click
HP HD Camera (or similar device), and select
Remove.
- Reboot the PC.
- Open the Skype settings menu and select the
HP Display Camera monitor webcam.
Resolving Issue 6: Work around the issue by disconnecting the first webcam.
- Push-down the webcam module for the first monitor so it is in the down and locked position (hidden). If both webcams are still visible in Skype, disconnect the USB cable to the PC for the first monitor.
- Open the Skype settings menu and select the (second) monitor webcam.
- Reconnect the USB cable for the first monitor if needed.
