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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Enterprise 700 M712 - 13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam

13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2, Tray 3, or the 500-sheet trays. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.A2.XX Jam in tray 2
  • 13.A3.XX Jam in Tray 3
  • 13.A4.XX Jam in tray 4
  • 13.A5.XX Jam in Tray 5
  note:
The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.
  1. Open the right-side access door. If the jammed page is visible, gently pull it out of the product.
    Figure : Open the jam-access door
  2. If you were not able to clear the jam by using the right-side access door, slide the tray out of the product.
    Figure : Open the tray
  3. Remove any damaged paper from the tray.
    Figure : Remove the jammed paper
  4. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the product.
    Figure : Remove the jammed paper
      note:
    Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area.
  5. Close the tray.
    Figure : Close the tray
      note:
    Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
  6. Close the right-side access door.
    Figure : Close the jam-access door

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Country/Region: Flag Singapore

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