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HP Customer Support - Knowledge Base

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HP Color LaserJet Pro M452 - Clear paper jams in the duplexer (dn and dw models only)

Clear paper jams in the duplexer (dn and dw models only)

Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.
  1. At the rear of the printer, open the duplexer.
    Figure : Open the duplexer
  2. Remove any jammed or damaged sheets of paper.
      caution:
    The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
    Figure : Remove the jammed paper
  3. Close the duplexer.
    Figure : Close the duplexer

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