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HP Customer Support - Knowledge Base

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HP LaserJet Pro M402, M403 - Clear paper jams in the fuser

Clear paper jams in the fuser

Use the following procedure to check for paper in all possible jam locations in the fuser area.
  1. Press the front-door-release button.
    Figure : Open the front door
  2. Open the front door.
    Figure : Open the front door
  3. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  4. Lift the jam-access cover.
    Figure : Lift the cover
  5. Remove any jammed paper.
    Figure : Remove the jammed paper
  6. Install the toner cartridge.
    Figure : Install the toner cartridge
  7. Close the front door.
    Figure : Close the front door

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Country/Region: Flag Singapore

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