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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04674255

Version: 1

HP EliteBook G1 and ProBook G2 Notebook PCs - 2000 : Error Communicating With WLAN Device Error Message in Event History Log

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-May-2015

Last updated : 05-May-2015

DESCRIPTION
The Intel Smart Connect Technology (ISCT) Event History report displays the following error message on the first line:
2000 : Error Communicating with WLAN Device

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ProBook 430 G2 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 450 G2 Notebook PC
  • HP ProBook 470 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Smart Connect Technology Driver
Version: 5.0.10.2861
Revision: A PASS: 2
  note:
A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 470 G2 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04674255

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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