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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP OfficeJet 7510 Printers - 'One or More Cartridges are Missing or Damaged' Error Displays

This document is for HP OfficeJet 7510 and 7512 Wide Format All-in-One printers.
The printer does not print, and one of the following error messages displays on the printer control panel:
  • 'One or more cartridges appear to be missing or damaged'
  • 'One or more cartridges are missing or damaged'
  • 'The cartridges listed above appear to be missing or damaged'
  caution:
You must install SETUP ink cartridges during the initial printer setup, or an ink cartridge error occurs. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers. SETUP ink cartridges are available only in the box with a new printer.
Step 1: Use genuine HP ink cartridges
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. Verify that you are using the correct HP ink cartridge for your printer.
Black ink cartridge
Cyan ink cartridge
Magenta ink cartridge
Yellow ink cartridge
HP 932 Black
HP 932XL Black
HP 933 Cyan
HP 933XL Cyan
HP 933 Magenta
HP 933XL Magenta
HP 933 Yellow
HP 933XL Yellow
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
If installing genuine HP ink cartridges resolved the issue, and the printer does not display an ink cartridge error, you do not need to continue troubleshooting.
Step 2: Make sure that the ink cartridges are inserted correctly
Make sure that the ink cartridges are inserted correctly.
  note:
Perform these steps only on ink cartridges that are indicated in the error message.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Pull the tab on the right of the ink cartridge access door to open the ink cartridge access door.
    The carriage moves to the middle of the printer. Wait until the carriage is idle and silent before you proceed.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door
  3. Make sure that the letter on the ink cartridge matches the letter and colored dot on the ink cartridge slot.
    Figure : Match the letter on the ink cartridge to the colored dot on the carriage slot
    Image: Colored dot on ink cartridge label should match the colored dot on the carriage slot
  4. Push in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.
    Figure : Remove the ink cartridge from its slot
    Image: Remove the ink cartridge from its slot
  5. Reinsert the ink cartridge into its slot, and then push the ink cartridge forward until it locks into place.
    Figure : Push the ink cartridge forward until it locks into place
    Image: Push ink cartridge forward into slot until it clicks into place
  6. Repeat these steps for any other ink cartridges indicated in the error message.
  7. Make sure that no ink cartridge is sticking out farther than the other ink cartridges.
    If an ink cartridge is sticking out, push it until it snaps into place.
  8. Close the ink cartridge access door.
  9. Check the control panel for any error messages.
If these steps resolved the issue, and the printer does not display an ink cartridge error, you do not need to continue troubleshooting.
Step 3: Clean the ink cartridge contacts
Ink buildup or debris on the ink cartridge contacts might cause an ink cartridge error. Remove, inspect, and clean any ink cartridges indicated in the error message.
You might need to clean the ink cartridges several times to resolve the issue.
  1. Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the ink cartridge contacts.
  2. Press the Power button on the printer to turn it on, if it is not already on.
  3. Pull the tab on the right of the ink cartridge access door to open the ink cartridge access door.
    The carriage moves to the middle of the printer. Wait until the carriage is idle and silent before you proceed.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door
  4. Push in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.
    Figure : Remove the ink cartridge from its slot
    Image: Remove the ink cartridge from its slot
  5. Inspect the ink cartridge for ink buildup or debris.
  6. With a clean, lint-free cloth (eyeglass cleaning cloths or coffee filters work well), wipe the copper-colored contact on the ink cartridge.
    Figure : Copper-colored contact on the ink cartridge
    Image: Copper-colored contact on the ink cartridge
      caution:
    Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 30 minutes. Also, never turn off the printer when an ink cartridge is removed from its slot. Leaving ink cartridge slots empty might cause damage to the ink system.
  7. Reinsert the ink cartridge into its slot, and then push the ink cartridge forward until it locks into place.
      note:
    Make sure that the letter on the ink cartridge matches the letter and colored dot on the cartridge slot.
    Figure : Push the ink cartridge forward until it locks into place
    Image: Push ink cartridge forward into slot until it clicks into place
  8. Repeat these steps for other ink cartridges, if necessary.
  9. Close the ink cartridge access door.
  10. Check the control panel for any error messages.
  11. If the error message persists, repeat the previous steps to clean the ink cartridge contacts.
If these steps resolved the issue, and the printer does not display an ink cartridge error, you do not need to continue troubleshooting.
Step 4: Reset the printer
Resetting the printer can reset the connection with the ink cartridge and clear any error messages.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If resetting the printer resolved the issue, and the printer does not display an ink cartridge error, you do not need to continue troubleshooting.
Step 5: Replace the problem ink cartridge
If none of the preceding steps resolved the issue, replace the problem ink cartridge as indicated by the error message.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the ink cartridge access door.
    Wait until the carriage is idle and silent before you proceed.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door
  3. Push in on the front of the ink cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure : Remove the ink cartridge from its slot
    Image: Remove the ink cartridge from its slot.
  4. Remove the new ink cartridge from its package.
  5. Hold the new ink cartridge so that the cartridge contacts face the printer.
  6. Slide the new ink cartridge into its slot, and then gently push it forward until it locks into place.
      note:
    Make sure that the letter on the ink cartridge matches the letter and colored dot on the ink cartridge slot.
    Figure : Insert the ink cartridge into its color-coded slot
    Image: Insert the ink cartridge into its color-coded slot.
  7. Repeat these steps to replace other ink cartridges if needed.
  8. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door.
    Your ink cartridges have been installed.
If the error message still displays on the printer control panel, continue to the next step.
Step 6: Service the printer
If you have followed all the steps in this document and your printer continues to display a cartridge-related error message, service the printer.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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