This document provides information about how to resolve common supplies related error messages. It also provides information for ordering replacement cartridges and identifying non-hp cartridges.
note:This document does not contain all of the possible error codes for the HP LaserJet printer. The following table includes only the most common error codes associated with supplies.
Control panel message/Event code
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Description
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Recommended action
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10.0004 Supply Error
10.1004 Supply memory error
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There is a communication failure with the imaging drum.
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If the error persists, contact HP. Visit www.hp.com/go/support for contact options.
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10.000X Supply memory error
10.100X Supply memory error
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There is a communication failure with one of the toner cartridges.
In the error code, the "X" indicates which toner cartridge is causing the error:
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If the error persists, contact HP. Visit www.hp.com/go/support for contact options.
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10.330X
|
Used (X) supply.
In the error code, the "X" indicates which toner cartridge is causing the error:
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Replace the toner cartridge.
note: note: |
10.700X
|
The toner cartridge life has passed the Very Low stage
In the error code, the "X" indicates which toner cartridge is causing the error:
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Replace the toner cartridge.
note: |
10.7100
|
One of the color toner cartridges is at the estimated end of its useful life.
The printer will print only in black.
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Replace the toner cartridge.
note: |
10.8100
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The black toner cartridge is at the estimated end of its useful life.
The printer will stop printing in black.
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Replace the toner cartridge.
note: |
Cartridge is low
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The toner cartridge is nearing the estimated end of its useful life.
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Ensure that a replacement toner cartridge is available.
note: note: |
Cartridge is very low
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The toner cartridge is at the estimated end of its useful life.
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Replace the toner cartridge.
note: note: note: |
Cartridge Missing
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The toner cartridge is not installed.
|
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Used <color> cartridge is installed
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A used supply has been installed. The toner cartridge is most likely a refilled cartridge.
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Install a genuine HP toner cartridge.
note:
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
|
Used cartridges installed
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Used supplies have been installed. The toner cartridges are most likely refilled cartridges.
|
Install a genuine HP toner cartridge.
note:
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
|
Used supplies in use
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Used supplies have been installed. The toner cartridges are most likely refilled cartridges.
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Install a genuine HP toner cartridge.
note:
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
|
10.400X
|
Genuine HP supplies have been installed.
In the error code, the "X" indicates which toner cartridge is causing the error:
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No action is necessary.
This message is for informational purposes only.
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10.310X
|
Non-HP supplies installed
In the error code, the "X" indicates which toner cartridge is causing the error:
|
Install a genuine HP toner cartridge.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
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Order supplies and paper
| |
Order through service or support providers
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Contact an HP-authorized service or support provider.
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Order using the HP Embedded Web Server (EWS)
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To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
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note:Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.
note:Instructions for replacing toner cartridges can be found on the printer’s Web page on www.hp.com/go/support.