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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03828642

Version: 1

HP EliteBook Revolve 810 G1 Tablets - Cannot Press Ctrl + Alt + Delete or use the Windows Security Button to Resume from a Locked or Suspended State in Tablet Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Jul-2013

Last updated : 05-Jul-2013

DESCRIPTION
Pressing Ctrl+ALT+Del using the onscreen keyboard does not unlock the computer from a locked or suspended state in tablet mode. The option to unlock the computer by pressing the Windows button and power button at the same time does not work. This issue does not occur when the computer is in Notebook mode.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook Revolve 810 G1 Tablet
Operating Systems:
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: F.43
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook Revolve 810 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03828642

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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