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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Pro 3000 s2 - HP EveryPage Ultrasonic

HP EveryPage Ultrasonic
HP EveryPage Ultrasonic stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default.
You might want to disable this feature if you are scanning:
  • Multipart forms (a use that HP does not recommend).
  • Documents which have labels or sticky notes attached to them.
To disable HP EveryPage Ultrasonic, follow these steps:
  1. Open HP Easy Scan and select the shortcut for which you want to disable misfeed detection.
  2. From the Shortcuts menu, click Edit.
  3. On the Shortcut Editor dialog, click the Properties tab.
  4. Clear the Misfeed (multipick) detection check box.
    For detailed information on this feature and its options, see the HP Easy Scan Help.
  note:
Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from non-HP software.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Singapore

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