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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03640126

Version: 1

Advisory: HP Elitebook 2570p, 8470p Notebook PCs - RSM Error After Connecting Remote Storage Device

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Jan-2013

Last updated : 15-Jan-2013

DESCRIPTION
The notebook generates an RSM error (Event ID 111) when connecting a remote storage device (such as a USB disk). This issue only occurs on notebooks that have a custom build of Microsoft XP Professional (Service Pack 3), as deployed by Microsoft System Center 2007 R2.

SCOPE
HP EliteBook 2570p Notebook PC
HP EliteBook 8470p Notebook PC
RESOLUTION
This is a known Microsoft issue. For more information, see the following article on the official Microsoft support web site: Removable Storage service error appears in the system event log when you connect a device to Windows Server 2003

Hardware platforms affected : HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03633093

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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