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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03253300

Version: 2

Advisory: HP Z-Series Workstation - Video Enhancement Function May Not Be Available in Corel WinDVD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Mar-2012

Last updated : 31-May-2012

DESCRIPTION
There is a Video Enhancement tab in Corel WinDVD version 10.0.5.835 that lets you apply filters and effects to your video display, giving you a new viewing experience. If the Corel WinDVD version 10.0.5.835 is preinstalled in an HP Z420, Z620, or Z820 workstation configured with an HP DVD-ROM SATA drive, the Video Enhancement may not be available.
NOTE
The DVD+-RW or Blu-ray Writer configuration does not have this issue.

sourceInformation

SCOPE
Information in this document applies to the listed systems configured as follows:
Systems:
  • HP Z220 Convertible Minitower Workstation
  • HP Z220 Small Form Factor Workstation
  • HP Z420 Workstation
  • HP Z620 Workstation
  • HP Z820 Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
Parts:
  • HP 16X DVD-ROM SATA Drive
RESOLUTION
To workaround this issue, re-install Corel WinDVD. The following steps must be performed to re-install it.
  1. Click Start, click Run, type cmd, and then click OK.
  2. Run " C:\SWSetup\Application\DVD10SD\SETUP.EXE /s /v/qn" command.

Hardware platforms affected : HP Z220 Convertible Minitower Workstation, HP Z220 Small Form Factor Workstation, HP Z420 Workstation, HP Z620 Workstation, HP Z820 Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03253300

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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