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HP TopShot LaserJet Pro M275, LaserJet Pro 100 Color MFP (M175), Color LaserJet Pro MFP (M176/177) - Resolving Control Panel Messages

This document is for HP TopShot LaserJet Pro M275, LaserJet Pro 100 Color MFP M175a, M175nw, Color LaserJet Pro MFP M176n, and M177nw printers.
The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving print data or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.

Control panel message types

Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.
note:
Supplies status messages are listed and described in the “Print cartridges and imaging drum” chapter of this document.

Control panel messages

Control panel message
Description
Recommended action
49 Error
Turn off then on
The product has experienced a firmware error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
50.X Fuser Error
Turn off then on
The product has experienced an internal hardware error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 10 minutes, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
52 Scanner Error
Turn off then on
The product has experienced a scanner error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
79 Error
Turn off then on
The product has experienced a firmware error
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
ADF door is open
The document feeder door is open.
Close the document feeder door.
Device error
Press [OK] to continue
The product experienced an internal communication error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Doc. feeder jam
The product has experienced a document feeder jam.
Clear the document feeder jam.
Engine comm. Error
The product has experienced an internal hardware error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Jam in <location>
alternates with
Open door and clear jam
The product has detected a jam in the location indicated in the message.
Clear the jam from the area indicated in the message, and then follow the control-panel instructions. Clearing some jams requires you to open the print cartridge door and remove the print cartridges.
Jam in output bin
The product has detected a paper jam in the output bin area.
Clear the jam from the area indicated in the message, and then follow the control panel instructions.
Jam in print paper path
The product has detected a paper path jam.
Clear the jam from the area indicated in the message, and then follow the control panel instructions.
Jam in Tray 1
The product has detected a jam in the input tray.
Clear the jam from the area indicated in the message, and then follow the control panel instructions.
Load tray 1 <TYPE>, <SIZE>
The tray is empty.
Load the tray with the correct type and size of paper.
Load tray 1 PLAIN <SIZE>
alternates with
Cleaning Page [OK] to start
The product is performing a cleaning cycle.
Load the tray with plain paper of the size indicated. Press the OK button to start the cleaning cycle.
Manual duplex
alternates with
Load tray 1
Press [OK]
The product is processing a manual duplex job.
To print the second side, place the pages face down in the tray with the top edge first.
Manual feed <SIZE>, <TYPE>
alternates with
Press [OK] for available media
The product is set for the manual feed mode.
Load the tray with the correct size and type of paper, or press the OK button to use the paper that is in the tray.
Memory is low
Press [OK]
The product does not have enough memory to process the job.
If the product is processing other jobs, send the job again after those jobs have finished.
If the problem continues, turn off the power by using the power switch, and then wait at least 30 seconds. Turn on the power and wait for the product to initialize.
Break the job into smaller jobs that contain fewer pages.
Resend the print job in raster mode.
Set the “Print Data Optimization” setting in the print driver to “Optimize for Raster”.
Memory is low. Only 1 copy made.
Press [OK] to continue
Product memory is too low to complete this job.
Either copy fewer pages at a time or turn off collation.
If the error persists, turn the product off, and then on.
Misprint
Press [OK]
The product has experienced an internal hardware error.
  1. Reprint the pages.
  2. If the error persists, turn the product off, and then on.
  3. Print the pages again.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
No paper pickup
Press [OK]
The product has experienced an internal hardware error.
  1. Verify that the media was inserted far enough into the input tray.
  2. Load the tray with the correct size of paper for your job.
  3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
  4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
  5. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Print failure
The product experienced an internal communication error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Printing...
Cool-down mode
The product is too hot to continue printing at normal speed.
The product will pause longer between printed pages until it cools down.
Overheating occurs when the product lacks air ventilation or when it prints continuously for a long period of time. To prevent overheating, place the product in a well-ventilated area, and divide very large print jobs into smaller print jobs.
Remove shipping material from rear door
Shipping material remains on the back of the product.
Open the rear door and remove all shipping material.
Resend Upgrade
A firmware upgrade was interrupted.
Resend the upgrade file to the product.
Scanner Error X
The product experienced a general scanner error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Sensor Error
The product experienced a paper sensor error.
  1. Turn off the power by using the power switch.
  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.
  3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
  4. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Settings cleared
The product has cleared job settings.
Re-enter any appropriate job settings.
Turn off. Reinstall fuser
The fuser needs to be replaced.
Turn off the power by using the power switch.
Wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box.
Unexpected Size in Tray 1
The paper in the tray does not match the size needed for the current print job.
Load paper that is the correct size, and verify that the tray is set to the correct size.

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