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A 'Paper Jam' Error Displays on the HP Officejet 6500A and 6500A Plus e-All-in-One Printer Series


The product does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the product control panel.
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.