HP Customer Support - Knowledge Base




  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here



HP Officejet J4500 Series - Smears or Smudges on the Page

This document is for the Officejet J4500 printer series.
Ink smears or smudged images appear on the printout.


Step one: Allow the paper to dry

Make sure that the ink is completely dry on the paper before handling the printout.

Step two: Check the paper

  • Ink smears on plain paper might be resolved by using paper with the ColorLok logo.
    Figure : ColorLok logo
  • Many papers have printing and non-printing sides. Load the paper with the print-side down.
  • Use the correct paper type for the project. For everyday documents, plain paper works well. For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced paper for the best results.
  • If these steps did not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs inks and papers to work together, so genuine HP ink and HP paper are recommended.

Step three: Check the print settings

  1. In the program being used for printing, click File and click Print.
    The Print dialog box appears.
  2. Select the product in the Name drop-down list and click Properties or Preferences.
  3. Click the Features or Services tab and select the Paper Type settings that match the print job.
  4. Try different print-mode settings to select the best one for the print job.
    Using a high print quality setting with plain paper might cause colors to bleed.
  5. Click OK to save the new settings.
  6. Click Print to send the print job.

Step four: Clean the ink nozzle area

  1. Turn on the product.
  2. Open the product cover. The carriage moves to the right side of the product.
    Figure : Open the product cover
  3. Wait until the carriage is idle and silent and then unplug the power cord from the back of the product.
  4. Lightly press down on the ink cartridge to release it and then pull it out of the slot.
    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge separately. Do not leave an ink cartridge outside the product for more than 30 minutes.
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.
  6. Lightly moisten a clean, foam-rubber swab with distilled water.
  7. Clean the face and edges around the ink nozzle area with the swab.
    Do not clean the ink nozzle plate.
      Figure : Clean the area around the ink nozzle
    1. Nozzle plate (DO NOT CLEAN)
    2. Face and edges around the ink nozzle area
  8. Repeat the cleaning steps if necessary for the other ink cartridge.
  9. Clean the contacts in the carriage, inside the product.
  10. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry or use a new swab to dry it.
  11. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.
  12. Gently close the product cover and then plug the power cord into the back of the product.

Step five: Replace the cartridge

If the previous steps have not resolved the problem, a problem might exist with the cartridge. Refilled or remanufactured cartridges will often produce inferior results. HP will not support any print problems that result from the use of remanufactured or refilled cartridges, because their quality is not under HP's control.
If you believe the cartridge is an HP cartridge, check to see if it might be a counterfeit at http://www.hp.com/anticounterfeit. If the cartridge is not a genuine HP cartridge, consider replacing it with one that is. HP designs its inks and papers to work together for the best print quality possible.

Step six: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.






Country/Region: Flag Singapore