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HP LaserJet - Troubleshoot Network Connectivity in Mac OS

This document is intended to help troubleshoot network printing with older printers and some host-based printers such as the HP LaserJet 2605. Network capability varies by printer model, connection type, and driver availability. Make sure that your printer model supports network printing, and that network printing is supported with the connection and driver type you are using. Go to one of the following support documents:
If the issues persists after verifying network and driver support, then follow the steps provided below for either network-connected or USB cable-connected printers.
Troubleshoot network-connected printers
If the printer is connected to a network cable, then follow these steps:
  note:
For troubleshooting information specific to the HP LaserJet 2605, go to Troubleshoot Network Communication Problems (c00660197).
  1. Print a configuration page or Network Configuration report.
  2. If the network is not connected, check the network cable and router connections.
  3. If the network status is Ready, make sure that the following TCP/IP information is correct.
    • IP Address
    • Subnet Mask
    • Default Gateway
    • IP Config
  4. Test communication between the printer and the Mac by using Ping in the Network Utility.
      note:
    For more information about using the Network Utility, go to Apple Support document OS X: About Network Utility.
  5. Make sure the information was received properly. If the % of packet loss is more than zero, there are problems with the communication. Continue to the next step.
  6. Connect a different network cable or use a USB cable (G5 or higher) connection directly between the Mac and the printer, and then try again to Ping the printer.
      note:
    When connecting the Mac and the printer, enable only the Ethernet connection and then try to configure using DHCP. You might need to try a different network port.
    If its possible to successfully ping the printer IP Address without problems then continue to the next step.
  7. Make sure the printer and Mac are not on different networks. Compare the printer subnet mask and default gateway with the Mac subnet mask and router information. If those have different values it might not show in the default browser as a Bonjour/Rendezvous or AppleTalk printer.
  8. If the printer is a Postscript printer, then add the printer as an IP Printer.
    1. Select IP.
    2. Select the LPD Protocol option.
    3. Type the IP Address.
    4. Type BINPS for the Queue.
    5. Type a name for the printer.
    6. Select Add.
Troubleshoot USB cable-connected (host-based) printers
If it’s a host-based printer connected to the Mac via a USB cable, then try the following workaround:
  note:
This is not an HP supported solution and is not recommended.
  1. Open More Printers.
  2. Select the HP IP Printing option, find the printer driver in the Kind column using its IP address.
  3. If the printer is not listed, select the Manual option, type the IP address, and then select Connect.

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