hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP CM8060/CM8050 Color MFP with Edgeline Technology - Clear jams

If a jam occurs, a message appears on the control panel to describe where the jam is located. The message also contains instructions for finding the jam, including a short video that shows which components to move and which doors to open.

Precautions for clearing jams

  warning:
To avoid injury, do not touch moving parts. Do not reach into the device except to clear jams, to replace ink cartridges, or to add or remove paper.
  warning:
To avoid injuring your fingers, do not attempt to clear a staple jam while the device is processing other jobs. Wait until the control-panel message prompts you to clear the jam.
  caution:
To protect the printheads from electrostatic discharge, be sure to touch the horizontal metal bar to ground yourself before clearing jams that are near the printheads. The printheads are above the print-drum area.
  caution:
Be careful not to get ink on your skin or clothes when clearing jams. If ink gets on your skin or clothes, wash with warm soap and water.

Method for clearing jams

  1. On the device, lighted amber arrows indicate which door to open to find the jam. Open the door and look for more lighted amber arrows. The lights indicate which component to open next in order to locate the jammed paper.
    Figure : jam indicator arrows
    note:
    Open only the doors and panels indicated by the lights.
  2. To remove the jammed paper, grasp it and carefully pull it out of the device. If the paper tears, be sure to remove all of the torn pieces.
  3. After clearing the jam, close all the doors. Before it continues processing the job, the device clears any remaining paper in the paper path. The device reprints the jammed pages and then continues printing the job.

Prevent jams

Follow these guidelines to prevent jams.
  • When loading paper into the trays, always make sure the tray is configured for the correct type of paper.
  • Load full reams of paper into Trays 2, 3, 4, and 5. Do not divide the reams into smaller sections when loading paper.
  • Use only the types of paper that the device supports. See Supported paper.
  • When using the document feeder, remove staples, paper clips, adhesive papers, and any other objects that are attached to the original document.
  • Always feed paper short-edge first. See the labels on each tray for the correct way to load paper.
  • When loading Edgeline Glossy paper into Tray 1, fan the paper stack to separate the sheets before placing them in the tray. This helps prevent the sheets from sticking together.
  • Before using any paper, verify that it is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent corners.
  caution:
To prevent jams that can damage the printheads, make sure that each tray is configured for the correct paper type. If a tray contains plain paper, but the type is set for long-grain paper, jams that could damage the printheads can occur.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Singapore

hp-detect-load-my-device-portlet

Actions
Loading...