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HP Digital Sender 9200c - Understanding Control-Panel Messages

Messages appear on the control‑panel display to relay the normal status of the digital sender (such as Processing Job), or an error condition that needs attention (such as CLOSE TOP COVER). Resolving control-panel messages lists messages that require attention, or that might raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the list. Not all messages are listed because some (such as Ready) are self-explanatory.
note:
Some messages are affected by the AUTO CONTINUE and CLEARABLE WARNINGS settings in the CONFIGURE DEVICE menu, SYSTEM SETUP submenu, on the control panel.

Using the digital sender help system

This digital sender features a help system on the control panel that provides instructions for resolving most digital-sender errors. Certain control‑panel messages alternate with instructions about using the help system.
Whenever a ? appears in an error message or a message alternates with FOR HELP TOUCH ?, touch the (Help) button to view the help.
To exit the help system, touch the (Help) button.

Resolving Alphabetical control-panel messages

Alphabetical Control-panel messages
Control panel message
Description
Recommended action
Address book is full. To add an address, you must first delete an address.
You cannot add another address to the address book because it is full. The address book is limited to 200,000 entries.
You can delete addresses by touching the Edit button on the control-panel Address Book screen and then selecting the Delete option.
Access denied
You are trying to use a feature or access a folder that you do not have authorization to use. If you are trying to access a folder, verify that the folder is set up to be shared.
Contact the network administrator.
ADF Cover Open
The ADF cover is open.
Close the ADF cover.
ADF Empty
No document is in the ADF.
You must have a document in the ADF or on the glass before you can begin a digital-send operation.
ADF Output Bin Full
Too many sheets are in the ADF output bin. The ADF output bin can hold a maximum of 50 sheets.
Under normal circumstances, clearing the output bin clears this message.
ADF Paper Jam
Media is jammed in the ADF.
Clear the jam. Note if anything that is unusual about the source media might be causing the jam . If the message persists, verify that the clear mylar sheet, the ADF pickup rollers, and the separation pad are correctly installed. If components are worn or excessively dirty, clean or replace them.
ADF PICK ERROR
The ADF experienced an error while picking media.
Make sure that your original contains no more than 50 pages. Note if anything that is unusual about the source media might be causing the jam .
Check the status of the pickup rollers and clean or replace them if necessary.
Verify that the pickup roller assembly and separation pad are correctly installed.
ADF SKEW ERROR
Media has become skewed in the ADF.
Make sure that the paper guides are aligned on the sides of the originals, and that all of the originals are the same size.
Remove the remaining media from the ADF and close the ADF cover. Follow the instructions in the onscreen dialog box.
Authentication information is incorrect. Please re-enter information.
A user name or password is incorrect.
Type the information again.
Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for the network.
AUTHENTICATION REQUIRED
Authentication has been enabled for this feature or destination. A user name and password are required.
Type the user name and password, or contact the network administrator.
Canceling send job
The device is canceling a send job. The message continues while the job is stopped and any remaining data is discarded.
Wait for the cancellation process to complete.
CHECK CABLES CHECK SCANNER LOCK To continue turn off then on
The scanner might be locked or the interface cable might be seated incorrectly.
Make sure that the scanner is unlocked and the interface cable is seated correctly.
Also see the solution for the 30.1.8 SCAN FAILURE error message.
If the error persists, contact Hewlett-Packard support for additional assistance.
CHECK CABLES Then turn off then on
The cable that connects the scanner to the digital sender is experiencing an error.
Make sure that the scanner is unlocked and the interface cable is seated correctly.
Also see the solution for the 30.1.8 SCAN FAILURE error message.
If the error persists, contact Hewlett-Packard support for additional assistance.
Check the glass and remove any paper, then press START
A digital send job has been performed from the scanner glass, but the original document needs to be removed.
Remove the original document from the scanner glass and press Start.
If the error persists, contact Hewlett-Packard support for additional assistance.
Clearing event log
The device is clearing the event log.
Wait for the procedure to be completed.
CLOSE TOP COVER
The top cover is open.
Close the top cover.
Digital Send server is not responding Contact administrator
The digital sender cannot communicate with the HP DSS server.
Check the network connection. Verify that the HP DSS server is running. Contact the network administrator.
E-mail Gateway did not accept the job because the attachment was too large.
The scanned documents have exceeded the size limit of the server.
Send the job again by using a lower resolution, smaller file size setting, or fewer pages.
E-mail Gateway did not respond. Job failed.
A gateway has exceeded the time-out value.
Try resending. If the problem persists, verify that the SMTP server is functional.
E-mail Gateway rejected the job because of the addressing information. Job failed.
One or more of the e‑mail addresses is incorrect.
Double check the e-mail addresses and send the job again.
Error executing Digital Send job. Job failed.
A digital send job has failed and cannot be delivered.
Verify that you have typed the correct recipient e-mail addresses and try sending again. If this error persists, verify that the SMTP server is functioning correctly.
Flash File System is Full
The flash disk or file system has reached maximum capacity.
Wait for all pending jobs to be sent and then try again.
Flash is Write Protected
The flash file is protected, and no new files can be written to it.
To enable writing to the flash memory, use HP Web Jetadmin to turn off write protection.
To remove this message from the display, turn the device off and then on.
Flatbed Cover Open
The digital sender flatbed cover is open.
Close the Flatbed cover.
If the error persists, contact Hewlett-Packard support for additional assistance.
Folder list is full. To add a folder, you must first delete a folder.
The digital sender limits the number of folders that can be established to 512.
Delete an unused folder by using the Remove button on the Folders tab in the HP MFP DSS Configuration Utility.
Found LDAP Gateway:...
This message appears in response to the FIND SEND GATEWAYS menu command.
No action is needed.
Found SMTP Gateway:...
This message appears in response to the FIND SEND GATEWAYS menu command.
No action is needed.
Gateways failed
This message appears if you execute the TEST SEND GATEWAYS menu item and the test fails.
Check the network connection and contact the network administrator.
Gateways OK
This message appears if you execute the TEST SEND GATEWAYS menu item and the test is successful.
No action is needed.
HP Digital Sending: Delivery Error
A digital send job has failed and cannot be delivered.
Try sending the job again.
If you continue to experience problems, check the network connection and contact the network administrator.
Initializing permanent storage
This message appears momentarily during power-up when the device hard disk is initializing.
No action is needed.
Internal disk not functional
The internal hard disk has failed.
Turn the device off and then on.
If the error persists, contact Hewlett-Packard support for additional assistance.
LDAP failed
This message appears if you execute the TEST LDAP GATEWAYS menu item and the test fails.
Verify that the network connection is functioning and that the LDAP gateway information is correct.
LDAP Gateway OK
This message appears if you execute the TEST LDAP GATEWAYS menu item and the test is successful.
No action is needed.
LDAP Server is not responding Contact administrator
The LDAP server has exceeded the time-out value for an address request.
Verify the LDAP server address. Verify that the LDAP server is functioning.
Contact the network administrator.
Name is already added to list
You have tried to add a duplicate name in one of the digital-sender address books.
Try adding a different name.
Network connection required For Digital Sending. Contact administrator.
A digital-sending feature has been configured, but a network connection is not detected.
Verify the network connection.
Contact the network administrator.
Novell Login Required
Novell authentication has been enabled for this destination.
Enter Novell network credentials to gain access to the feature.
Password or name is incorrect. Please enter correct login.
The user name or password was typed incorrectly.
Retype the user name and password. Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network.
Phone Book is full. To add a phone number, you must first delete a phone number.
The digital sender limits the number of phone numbers that you can add.
Delete an unused phone number to add a new one.
PIN is incorrect. Please re-enter PIN.
The PIN was typed incorrectly.
Retype the PIN.
PIN is incorrect. Please enter a 4-digit number.
The PIN format is incorrect.
Type the 4-digit PIN.
Please refine your search
Your search has returned more results than the device can show.
Try to narrow your search.
Replace Document Feeder Kit
The scan count indicates that it is time to replace the ADF maintenance kit.
Replace the ADF maintenance kit.
SCAN CARRIAGE LOCKED Check lock switch, cycle power
The flatbed scanner carriage is locked for shipping.
Turn off the digital sender, unlock the scanner carriage, and turn on the digital sender.
SMTP Failed
This message appears if you execute the TEST SMTP GATEWAY menu item and the test fails.
Verify that the network connection is functioning and that the SMTP gateway information is correct.
SMTP Gateway Not Responding
The SMTP gateway has exceeded a time-out value.
Try sending again. Verify that the SMTP server is functional.
Verify the e‑mail server address. S
Contact the network administrator.
SMTP Gateway OK
This message appears if you execute the TEST SMTP GATEWAY menu item and the test is successful.
No action is needed.
The Digital Sender is currently processing the maximum number of active jobs allowed. Please try to send your job later.
The digital sender is busy sending other jobs.
Wait and try the job in a few minutes.
The folder you have entered is not a valid folder.
The folder name was typed incorrectly, or the folder does not exist.
Type the folder name correctly, or add the folder.
Too many addresses were found to display. Please refine your search.
Your search has returned more results than the device can show.
Try to narrow your search.
User name or password is incorrect. Please re-enter.
The user name or password was typed incorrectly.
Retype the user name and password. Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network.
Windows Login Required to use this feature
The digital send feature that you have selected requires a Windows login.
Provide your Windows network credentials to use the digital-sending feature.

Resolving numerical control panel messages

Numerical control panel messages

11.XX Internal clock error To continue touch OK

Explanation

The digital send feature that you have selected requires a Windows login.

Recommended action

  1. Whenever the digital sender is turned off and then turned on again, set the time and date at the control panel.
  2. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

20 INSUFFICIENT MEMORY To continue touch OK

Explanation

The scanned document contains more data than can fit in the available memory.

Recommended action

  1. Press Start to send the data (some data might be lost), and then try to make the scan job smaller by adjusting the resolution, number of pages, or other job attributes.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

22 EIO X BUFFER OVERFLOW or EMBEDDED I/O BUFFER OVERFLOW To continue touch OK

Explanation

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Too much data was sent to the embedded HP Jetdirect server.

Recommended action

  1. Turn the device off and then on.
  2. If this message persists, the EIO card may be defective.
  3. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

30.00.XX SCAN FAILURE

Explanation

The scanner base fan was reported as non-operational.

Recommended action

  1. The scanner base fan operates any time the scanner lamp is illuminated or when the scanner motor is on. It is also on during the power-up sequence.
    If possible, listen for fan operation during the product power-up.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

30.01.02, 30.01.03, 30.1.6 SCAN FAILURE

Explanation

The scanner base fan was reported as non-operational.

Recommended action

  1. The scanner base fan operates any time the scanner lamp is illuminated or when the scanner motor is on. It is also on during the power-up sequence.
    If possible, listen for fan operation during the product power-up.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

30.1.8 SCANNER FAILURE

Explanation

During product power-up, the scanner assembly optical head moves from its “home position” to the calibration strip. If this does not occur, this error appears.
The scanner might be locked or a cable may be seated incorrectly.

Recommended action

  1. Open the ADF cover and locate the scanner lock. Visually inspect it to verify that it is in the unlocked position.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

30.1.10 SCAN FAILURE

Explanation

The ADF fan was reported as non-operational.

Recommended action

  1. Turn the digital sender off and then on again.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

30.1.18, 30.01.19, 30.01.25 SCAN FAILURE Explanation

Explanation

There is no communication between the optical assembly and the formatter board.

Recommended action

  1. Turn the digital sender off and then on again.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

40 BAD EIO X TRANSMISSION To continue touch OK

Explanation

The connection between the digital sender and the EIO card in the specified slot has been broken.
The connection with the embedded HP Jetdirect network interface has failed.

Recommended action

  1. Touch OK to clear the error message and continue sending.
  2. Turn the digital sender off and then on again.
  3. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

52.XY ERROR To continue turn off then on

Explanation

The scanner has encountered an error.

Recommended action

  1. Turn the digital sender off and then on again.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

57.XX ERROR To continue turn off then on

Explanation

The fan motor has encountered an error.

Recommended action

  1. Turn the digital sender off and then on again.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

64 ERROR To continue turn off then on

Explanation

A scan buffer error occurred.

Recommended action

  1. Turn the digital sender off and then on again.
  2. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

68.X STORAGE ERROR SETTINGS CHANGED, PERMANENT STORAGE FULL, PERMANENT STORAGE WRITE FAIL To continue touch OK

Explanation

An error occurred in the device nonvolatile memory (NVRAM), and one or more digital sender settings are invalid and have been reset to the factory-default settings. Scanning can continue, but some unexpected functions might occur if an error occurred in the permanent storage.
The device NVRAM is full. Some settings that are saved in the NVRAM might have been reset to the factory defaults. Sending can continue, but some unexpected functions might result because the error occurred in permanent storage.
The digital sender NVRAM is failing to write. Digital sending can continue, but some unexpected functions might occur if an error occurred in permanent storage.

Recommended action

  1. Pressing Start should clear the message.
  2. If the message is not cleared, turn the digital sender off and then turn on again.
  3. Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for HP Support Options

HP Customer Care

Call HP for telephone support

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.
Three sources of information are readily available to help you find an HP Support Services phone number:
Before calling, please do the following:
  1. Review the following troubleshooting suggestions:
    • Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Windows).
    • If there are any third-party software drivers and or RIPs installed, refer to their user documentation.
    • If the problem appears to be related to the software application, first contact the software vendor. HP does not provide technical support for third party software applications.
  2. Designjet printers - If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
  3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:
    • The printer product number and the serial number, found on the label at the back of the printer.
    • The type of computer connected to the printer.
    • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
    • The cable being used (by part number) and where it was purchased.
    • The type of interface used on the printer (parallel or network).
    • The name of the software in use, and its version number.

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