hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP DraftPro DXL and HP DraftPro EXL Plotters - Drawing Is Shifted or Accuracy Is Off

Issue:
A shift occurs in the drawing as it is being plotted out or lines do not meet together when they should when using the HP DraftPro DXL and HP DraftPro EXL plotters.
Solution
Determine if the accuracy or line offset problem is in the vertical direction or the horizontal direction. Typically, if the problem is in the vertical direction, it is a problem with media expansion. Some papers are more subject to expansion than others. If expansion during the plot is suspected, try conditioning the paper by letting it drape over the top of the plotter for awhile. It will then do most of its expanding prior to plotting. Another way to troubleshoot is to load the plotter with suitable polyester film and then plot. Polyester film is very stable and not subject to much expansion. When using film, if the shift occurs (usually seen in the horizontal direction).
note:
Always try to troubleshoot with HP media to avoid the possibility of incompatibility with other vendors' media.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Singapore

hp-detect-load-my-device-portlet

Actions
Loading...