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HP Business Inkjet 3000 Series Printer - Setting Up the Printer

To set up the printer, complete the following steps. For illustrated setup information, see the setup poster.
Unpack the printer and remove all packing material
Unpack the printer and check that all hardware is included.
  • HP Business Inkjet 3000 printer
  • 4 Ink cartridges (Black, Cyan, Magenta, Yellow)
  • 4 printheads (Black, Cyan, Magenta, Yellow)
  • Printer reference guide
  • Setup roadmap
  • Power cord
  • HP Business Inkjet 3000 Starter CD
It is recommended that two people lift the printer. Grasp the printer as shown in Figure 1 when lifting the printer.
Figure : Preferred lifting technique
Remove the packing tape and any shipping foam inside the paper trays as shown in Figure 2.
Figure : Packing tape and shipping foam
Install the output tray
Set the output tray on top of Tray 2. Push the output bin into the printer. Be sure that both sides of the output bin snap into place.
Connect the printer cable and power cord
  • Connect the power cord to the printer and an alternating current (AC) power receptacle.
  • Connect the printer cable from the printer to the computer.
  • For local printing, connect the printer using a USB cable or an IEEE-1284 compliant parallel cable.
      caution:
    For local printing, it is recommended that the software be installed before connecting the printer to the computer. Do not connect the USB cable until prompted by the printer installation software.
  • To connect the printer to a network, connect the network cable between the HP Jetdirect print server and a network port.
      note:
    When setting up the printer using a network connection, connect the printer to the network first, and then install the software.
Install the print cartridges
  1. Make sure the printer is turned on.
  2. Lift the print cartridge cover.
  3. Remove each print cartridge from its package.
  4. Align the colored arrows, and then insert each print cartridge into its color-coded slot.
  5. To ensure proper contact, press firmly on the cartridges until they snap into place.
      note:
    When replacing print cartridges, install the new print cartridges right away. Print cartridges should not be removed from the printer for long periods of time.
Install the printheads
  1. Lift the printhead cover.
  2. To open the latch, lift it from the rear (item 1 in Figure 3) and then pull it forward and down to release the hook from the metal catch (item 2 in Figure 3).
      caution:
    Do not attempt to force open the printhead latch. The printhead carriage will move to the left when the printer is turned on, enabling the latch to open.
    Figure : Printhead latch
  3. Lift and push the latch toward the back of the printer (Figure 3, item 3).
  4. Remove each printhead from its package.
  5. Remove the protective tape from each printhead.
  6. Remove the plastic cap from each printhead by pulling down as indicated by the arrow on the cap.
  7. Insert each printhead into its color-coded slot.
      note:
    The color order of the printheads does not correspond with the color order of the print cartridges.
  8. Press firmly on each printhead to ensure proper contact after installation.
  9. Pull the latch all the way forward and down, and engage the catch with the hook (Figure 3, item 2). Push the latch towards the back of the printer. Some pressure may need to be applied to close the latch.
  10. Close the printhead cover and the print cartridge cover.
  11. Wait while the printer initializes the printheads. This can take a few minutes. When initialization is complete, an alignment page prints. If no alignment page prints, check to make sure there is media in the trays.
Tips for loading media
  • The default size for all trays is 216 by 279 mm (8.5 by 11 inches).
  • For Tray 2 and Tray 3, insert media facedown with the short edge of the paper facing the rear of the printer. To print horizontally (landscape orientation), select landscape or short-edge print orientation in your software application.
  • When loading Tray 1, position the media face-up with the left edge of the media against the left edge of the tray. For preprinted forms and letterhead, load the media with the top edge feeding into the printer first.
  • If you purchased the optional multipurpose tray, which is installed in the Tray 1 location on the back of the printer, position the media face-up against the right edge of the tray first, and then slide the media down into the tray. Load the media print-side up. For preprinted forms and letterhead, load the media with the top edge feeding into the printer first.
  • To prevent jams, load only one type of media at a time into a tray. Also, when adding media, always remove the existing media and realign the media width and length guides to fit the new media.
  • Always use media that conforms to the printer specifications.
  • Do not use paper that is heavily textured or does not accept ink well. This type of paper can cause poorly filled graphics or text.
  • The document margins must match or exceed a margin setting of 4 mm (0.13 inch).
Configuring trays
When a document is printed, you can allow the printer to select the tray for the print job, or you can select a specific tray in the printer driver for the print job. These settings are available in the Source drop-down menu in Windows printer drivers and the All pages from pop-up menu in the Mac OS printer driver.
If you do not select a tray in the printer driver, the printer automatically selects a tray based on the media sizes configured in the printer; either in the LCD control panel for Tray 1 or by the length and width guides in Tray 2 or Tray 3. If neither the media type nor the media size settings have been changed from the default settings, the printer draws A4/letter from Tray 1. For Tray 2 and Tray 3, the printer looks for the default type, and uses the media width and media length guide settings to determine the media size.
Insert paper into Tray 1
Use Tray 1 for printing single envelopes, cards, custom size media, and heavy media up to 0.52 mm (0.02 inch) thick. Tray 1 is located on the back of the printer and provides a straight-through paper path that allows the printer to handle heavy or thick media. A straight-through paper path does not force the media to curve or bend as it travels through the printer. If Tray 1 is used often, an optional multipurpose tray that will hold up to 100 sheets of media is available.
To load Tray 1 manually
  1. In the printer driver, select Manual Feed as the media source, and then select the type of media.
  2. When the LCD control panel displays MANUALLY LOAD [TYPE] [SIZE], insert a single sheet of media of the correct size and type. Position the media with the short edge of the paper feeding into the printer and the long edge against the left side of the tray. The media should be face-up. (When using the multipurpose tray as a multiple sheet Tray 1, load the media against the right edge of the tray, when viewing the tray from the front of the printer.)
  3. For envelopes, insert a single envelope with the short edge of the envelope feeding into the printer, the flap facing down, and the stamp corner against the left side of the tray.
  4. Push the media into the printer until there is some resistance. Take care not to force media into the feed slot.
  5. After each sheet prints, the printer displays a prompt to load another sheet of media. Load media as needed until the printer finishes printing. Other print jobs will not continue until the Tray 1 job is finished.
To load media in the optional multipurpose tray
A multipurpose tray is available as an optional accessory. This multipurpose tray is installed in the Tray 1 location in place of the single sheet manual feed unit that came installed with the printer. The multipurpose tray is designed to handle a variety of media types and sizes, including heavy paper and transparencies. The multipurpose tray is recommended if you print often on heavy paper or other special media that requires a straight-through paper path because it can hold up to 100 sheets of media.
  1. Pull out the tray extension lengthwise until it clicks into place. This extends the tray to support media up to A4 length, or 297 mm (11.68 inches). The tray extension also serves as the media length guide.
  2. Push in the lever on the width guide and slide it to its outermost position. The tray has a maximum capacity of up to 100 sheets of 75 g/m2 (20 lb. bond) media or an equivalent stack height of 11 mm (.43 inches). The print-side of the media must be face-up. For transparencies, the white strip must feed into the printer first.
  3. To properly align media, place the stack against the left edge of the tray, and then slide the media down to rest in the tray. Do not overload the tray.
  4. Push in the lever on the media width guide and slide it until it fits snugly but gently against the media. Gently push down the tray extension until it fits snugly but gently against the media. Be careful that the tray extension does not cause the media to bend or sag.
Insert paper into Tray 2 or optional Tray 3
By default, Trays 2 and 3 are designed to support standard media sizes such as letter and A4, up to 216 by 356 mm (8.5 by 14 inches). Trays 2 and 3 have automatic media size detection. (However, these trays cannot automatically detect media type.) Follow the instructions below to load media into Trays 2 and 3:
  1. Grasp the handle under the front of the tray, and then slowly pull the tray out until it stops. Do not pull the tray completely out of the printer.
  2. Push in the lever on the media length guide and media width guide and slide them to their outermost positions.
  3. Place up to 300 sheets of media (up to 34 mm or 1.2 inches, stacked) into Tray 2, or up to 700 sheets of media (up to 70 mm or 2.7 inches, stacked) into optional Tray 3.
  4. If printing on transparencies, load a maximum of 50 transparencies into each tray, with the adhesive strip face-up and toward the printer.
  5. Push the media as far back into the tray as it will go. Make sure the print-side of the media is facing down. Do not exceed the maximum stack height as indicated on the yellow label inside the tray on the right side.
  6. Push in the lever on the media length guide and media width guide and slide them until they fit snugly but gently against the media.
  7. Insert the tray into the printer until it closes completely.
The printer can automatically detect some media sizes. When the printer detects the media size, only one size will appear in the TRAY 2 SIZE and TRAY 3 SIZE options. If the size displayed in the LCD control panel does not match the media loaded in the tray, open the tray and make sure the media sits as far in as possible. Adjust the media width and length guides so they fit snugly but gently against the media stack. Close the tray.
If the media size displayed in the LCD control panel still does not match the size in the tray, the media must be loaded as a custom size.
If loading custom size media, configure the size in the LCD control panel. Also, if printing on media that does not match the media type setting for the tray, configure the media type in the LCD control panel. For more information, see To set the media size and type in the LCD control panel.
To set the media size and type in the control panel
  1. Press the Select button to enter the menus.
  2. Press the Down-arrow button to highlight PAPER HANDLING, and then press the Select button.
  3. Press the Select button to select TRAY X SIZE (where X = 1, 2, or 3).
      note:
    If the multipurpose tray is installed, the multipurpose tray functions as Tray 1.
  4. Press the Down-arrow button or the Up-arrow button to scroll through the media size list and highlight the desired media size.
  5. Press the Select button to confirm the selection.
  6. Press the Down-arrow button to highlight TRAY X TYPE, and then press the Select button.
  7. Press the Down-arrow button or the Up-arrow button to scroll through the media type list and highlight the desired media type.
  8. Press the Select button to confirm the selection.
  9. Press the Pause/Resume button to return the printer to the READY state.
Computer requirements
  note:
Graphic-intensive, complex, and large files might require more hard disk space.
System Requirements
Minimum
Recommended
Windows (R) 95/98
486DX-100 MHz, 16 MB RAM, 4 MB free hard disk space
Pentium (R) 386 MHz, 32 MB RAM, 4 MB free hard-disk space
Windows Me
Pentium 166 MHz, 32 MB RAM, 4 MB free hard-disk space
Pentium 386 MHz, 32 MB RAM, 4 MB free hard-disk space
Windows NT (R) 4.0
Pentium 100 MHz, 32 MB RAM, 8 MB free hard-disk space
Pentium 386 MHz, 64 MB RAM, 8 MB free hard-disk space
Windows 2000
Pentium 166 MHz, 64 MB RAM, 650 MB free hard-disk space
Pentium 386 MHz, 64 MB RAM, 650 MB free hard-disk space
Windows XP
Pentium 233 MHz, 64 MB RAM, 1.5 GB free hard-disk space
Pentium 386 MHz, 128 MB RAM, 1.5 GB free hard-disk space
Mac
OS 8.6 or later, 16 MB RAM
OS 8.6 or later, 32 MB RAM
Connecting the printer using a USB cable in Windows
Use a USB cable to connect the printer to the computer if the computer has a USB port and is running Windows 98, Windows Millennium Edition (Me), Windows 2000, or Microsoft® Windows XP.
If the computer does not meet these specifications, connect the printer to the computer using a parallel cable. In most cases, after the printer software is installed and a printer is connected to the computer, additional printers can be installed with USB cables without reinstalling the printing software.
  note:
It is recommended that the software be installed before the printer is connected to the computer. Do not connect the USB cable until prompted by the printer installation software.
Software-first installation
  1. Start Windows and make sure no other Windows applications are running.
  2. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, and then click Run. At the command line box, type the letter of the computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).
  3. On the CD menu, click Install Printer Driver.
  4. Choose the language, and then click OK.
  5. Follow the instructions on the screen.
  6. Click Connected to this computer, and then click Next.
  7. In the SelectPort screen, click USB and Enable Bidirectional Communication, and then click Next. (Enable Bidirectional Communication allows access to the printer status using the Toolbox.)
      note:
    When connecting the printer using a USB cable, install only one of the printer drivers (PCL 5c, PCL 6, or PS) at a time.
  8. Follow the instructions on the screen to complete the installation.
  9. Connect the USB cable to the computer and the printer. The Found New Hardware wizard appears on the computer screen, and the printer icon is created in the Printers folder.
Hardware-first installation
Windows XP 32-bit edition and Windows XP 64-bit edition require a different hardware-first installation procedure. For instructions, see “Hardware-first installation for Windows XP.”
If the USB cable was connected to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen.
  1. In the Found New Hardware wizard, click Next.
  2. Click Search for the best driver for the device (Recommended), and then click Next.
  3. Insert the Starter CD into the CD-ROM drive. If the CD menu appears, click Exit twice to close the CD menu.
  4. Select Specify a location, click Browse to locate the installation files for the operating system the computer is using, and then click OK.
    • For Windows 98 and Windows Me, use DRIVERS\<PRINTER DRIVER>\WIN9X_ME\<LANGUAGE>. For example, DRIVERS\PCL6\WIN9X_ME\ENGLISH contains the installation files for the English version of the PCL 6 printer driver.
    • For Windows 2000, use DRIVERS\<PRINTER DRIVER>\WIN2K_XP\<LANGUAGE>. For example, DRIVERS\PS\WIN2K_XP\ENGLISH contains the installation files for the English version of the PS 3 printer driver.
  5. Click Next, and then follow the instructions on the screen.
  6. Click Next, and then click Finish.
  7. If using Windows 98 or Windows Me, complete Steps 3 through 6 again to finish the installation.
Hardware-first installation for Windows XP
If the USB cable was connected to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen.
  1. In the Found New Hardware wizard, click Install the software automatically (Recommended), and then click Next.
  2. In the next screen, click USB Printing Support.
      note:
    If using USB Printing Support and more than one option is listed, select the USB Printing Support option from Microsoft (R).
  3. Click Next, and then click Finish.
  4. In the second Found New Hardware Wizard, click Next.
  5. Click the best driver for the operating system. For Windows XP 64-bit, click either HP Business Inkjet 3000 PCL 5c or HP Business Inkjet 3000 PS. For Windows XP 32-bit, click either HP Business Inkjet 3000 PCL 5c or HP Business Inkjet 3000 PCL 6, and then click Next.
  6. If the Hardware Installation warning screen appears, click Continue Anyway. Otherwise, proceed to step 7.
  7. Click Finish.
Connecting the printer with a USB cable in the Mac OS
  note:
When setting up the printer using a USB cable, install the software first, and then connect the printer to the computer.
  1. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the ClassicInstaller icon (if using Mac OS 8.6 to Mac OS 9.2.2) or the CarbonInstaller icon (if using Mac OS X). This icon is located in the Installer:<language> folder of the Starter CD (where <language> is your language preference).
  2. Follow the instructions on the screen.
  3. Connect the cable between the ports on the computer and the printer.
  4. If using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5 through 9.
  5. -Or, if using Mac OS X or later, complete steps 10 through 13.
    Mac OS 8.6 to Mac OS 9.2.2
  6. Open the Desktop Printer Utility:
    • Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click the Desktop Printer Utility icon in the Apple Extras: Apple LaserWriter Software folder.
    • Mac OS 9.1.x to Mac OS 9.2.2: On the hard drive, double-click the Desktop Printer Utility icon in the Applications (Mac OS 9): Utilities folder.
  7. On the pop-up menu, select LaserWriter8, select Printer (USB) from the list, and then click OK.
  8. In the PostScript (R) Printer Description (PPD) File section of the window that appears, click Auto Setup.
  9. Make sure HP Business Inkjet 3000 is selected and click Select.
  10. Click Create. The printer icon appears on the desktop.
    Mac OS X
  11. Open the Print Center (located in the Applications\Utilities folder), and then click Add Printer.
  12. On the pop-up menu, select USB.
  13. If necessary, select the Zone.
  14. Select HP Business Inkjet 3000 from the list, and then click Add. A dot appears beside the printer name, indicating that this printer is now the default printer.
Connecting the printer using a parallel cable in Windows
Use a parallel cable to connect the printer to the computer if the computer has a parallel port and is running Windows 98, Windows Me, Windows NT 4.0, Windows 2000, or Windows XP.
  1. Start Windows and make sure no other Windows applications are running.
  2. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and at the command line box, type the letter of the computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).
  3. On the CD menu, click Install Printer Driver.
  4. Choose the language, and then click OK.
  5. Follow the instructions on the screen.
  6. Click Connected to this computer, and then click Next.
  7. Be sure the Parallel check box is selected. Use the drop-down menu to select the parallel port to which the printer is connected.
  8. Click Enable Bidirectional Communication, and then click Next. Enable Bidirectional Communication allows access to the printer status using the Toolbox. If this option is selected, the computer will need to be shut down after completing Step 10, and then started again.
      note:
    If the Express Install using HP recommended defaults check box is selected, the installation program uses default options. To specify the installation options, clear this check box.
  9. Follow the instructions on the screen to complete the installation.
  10. Connect the parallel cable to the computer and the printer.
  11. If bidirectional communication was enabled in Step 8, the installation program prompts to restart the computer. Restarting the computer is required to enable bidirectional communication, however, there is the option to choose to do so at a later time.
  12. After restarting the computer, the computer might display a prompt for the missing file hpxxx.CAT. Click Skip if this message appears.
Connecting the printer using a network connection in Windows
  note:
When setting up the printer using a network connection, connect the printer to the network first, and then install the software.
  1. If an HP Jetdirect print server was purchased separately, install it in the printer. The print server must be installed before installing the printer software. For information about installing the HP Jetdirect print server, see “Installing optional accessories.”
      note:
    The HP Jetdirect print server is pre-installed in the HP Business Inkjet 3000n and 3000dtn printer configurations.
  2. Connect the network cable between the HP Jetdirect print server and a network port.
  3. Start Windows and make sure no other Windows applications are running.
  4. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, and then click Run. At the command line box, type the letter of the computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).
  5. On the CD menu, click Install Printer Driver.
  6. Choose the language, and then click OK.
  7. Follow the instructions on the screen.
  8. Click Connected to the network, and then click Next.
  9. Click Basic Server or Peer-to-Peer Network Setup, and then click Next.
  10. Follow the instructions on the screen to complete the installation. For more information about network configuration, see “Configuring network connectivity.”
Connecting the printer with a network (Ethernet) cable in the Mac OS
When connecting the printer to a network in the Mac OS, make sure the HP Jetdirect print server is installed in the printer before installing the printer software. For more information about installing the HP Jetdirect print server, see Installing optional accessories.
  1. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the ClassicInstaller icon (if using Mac OS 8.6 to Mac OS 9.2.2) or the CarbonInstaller icon (if using Mac OS X). This icon is located in the Installer:<language> folder of the Starter CD (where <language> is your language preference).
  2. Follow the instructions on the screen.
  3. Connect the cable between the ports on the computer and the printer.
  4. If using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5 through 9.
  5. -Or, if using Mac OS X, complete steps 10 through 13.
    Mac OS 8.6 to Mac OS 9.2.2
  6. Open the Desktop Printer Utility:
    • Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click the Desktop Printer Utility icon in the Apple Extras: Apple LaserWriter Software folder.
    • Mac OS 9.1.x to Mac OS 9.2.2: On the hard drive, double-click the Desktop Printer Utility icon in the Applications (Mac OS 9): Utilities folder.
  7. On the pop-up menu, select LaserWriter8, select Printer (AppleTalk) from the list, and then click OK.
  8. In the PostScript Printer Description (PPD) File section of the window that appears, click Auto Setup.
  9. Make sure HP Business Inkjet 3000 is selected, and click Select.
  10. Click Create. The printer icon appears on the desktop.
    Mac OS X
  11. Open the Print Center (located in the Dock at the bottom of the screen), and then click Add Printer.
  12. If using an AppleTalk network, on the pop-up menu, select AppleTalk.
  13. -Or, if using an LPR network, on the pop-up menu, select LPR Printer using IP, and then type the IP address for the printer.
  14. If necessary, select the Zone.
  15. Select HP Business Inkjet 3000 from the list, and then click Add. A blue dot appears beside the printer name, indicating that this printer is now the default printer.
Enable optional accessories in the printer driver
If the auto-duplex unit, Tray 3, or the multipurpose tray (which replaces Tray 1) was installed, enable these optional accessories in the printer driver.
If using operating systems other than Windows or Macintosh, optional accessories may need to be enabled from the LCD control panel Printing menu. For more information, see Printing menu.
To enable optional accessories in Windows
  1. Click Start, point to Settings, and then click Printers (Windows 98, Windows Me, Windows NT 4.0, and Windows 2000).
  2. -Or, click Start, and then click Printers and Faxes (Microsoft (R) Windows XP).
  3. Right-click the icon for the desired printer driver, and then click Properties.
    • PCL 6: On the Configure tab, select the check boxes for the optional accessories, and then click OK.
    • PCL5c/PS: On the Device Options tab, click the optional accessories to be enabled, choose Installed from the drop-down menu, and then click OK.
        note:
      For information on selecting and loading media for printing, see Selecting and loading print media.
To enable optional accessories in the Mac OS
  note:
Mac OS X automatically enables all optional accessories in the printer driver when the printer software is installed.
  1. Click the printer’s desktop printer icon.
  2. On the Printing menu, click Change Setup.
  3. On the Change pop-up menu, select the optional accessory to be enabled.
  4. On the To pop-up menu, select Installed.
  5. Click OK.
  6. Repeat this procedure for each optional accessory to be enabled.
Aligning the printheads
The printheads are automatically aligned upon installation. Misaligned printheads produce ragged edges or stray dots on printouts. If the printheads are misaligned, align them through the LCD control panel.
To align the printheads
  1. Press (select button) on the LCD control panel.
  2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
  3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
  4. Press (down arrow button) to highlight ALIGN PRINTHEADS, and then press (select button).
When the process is complete, the printer prints a page with alignment patterns. Discard or recycle this page.
Print a sample page from the printer
Print a sample page to verify that the printer is set up correctly by following the instructions below:
  1. Press the MENU button until Information Menu appears.
  2. Press the ITEM button until Print Demo appears.
  3. Press the RESUME button to print the sample page.

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