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HP Printers - Troubleshooting a Wired Printer Connection

This document is for HP printers with an Ethernet (LAN) cable connection.
If the computer is unable to detect the printer over a wired (Ethernet) connection, check the network cables and the connection.

Step 1: Disconnect the Ethernet cable

To reset the connection between the printer and computer, disconnect and then reconnect the Ethernet cable.
  1. Turn off the printer, and then disconnect the Ethernet cable from the router.
  2. Inspect the cable.
    • Look for any damage. If the cable is damaged, replace the cable.
    • Make sure the cable is fully secured to both ports.
    • Confirm the cable is an Ethernet cable and not a phone cable. Ethernet cables and phone cables look similar but are different sizes.
      Example of an Ethernet cable and a phone cable.
    1. Ethernet Cable
    2. Phone Cable
  3. Connect the cable to a different Ethernet or LAN port on the router. Avoid connecting the cable to the Internet port.
  4. Turn on the printer.
  5. Confirm the connection on your printer by checking the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

Step 2: Print a Network Configuration Page

Print a Network Configuration Page to confirm the network status.
  1. Print a Network Configuration Page.
    • Printers with a touchscreen control panel or text-based display: Print the page from the Wireless, Network Settings, or Setup menu.
    • Printers with buttons only: Print the report using button combinations on the printer control panel. For some printers, press the Wireless button and Information button at the same time, or press the Wireless button and Start Copy Black button at the same time.
    For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for "printing self-test pages".
  2. Review the General Information section on the first page. Make sure the Network Status displays as Ready.
    Example of a confirmed wired connection status
If the issue persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


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