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HP Officejet, Photosmart, and PSC All-in-Ones - A 'Busy' Error Message Displays on the Front Panel of the Unit

Issue

The Busy error message displays on the front panel of the unit.

Solution

Follow the steps below to resolve the issue.

Step one: Wait for the current task to complete

  1. This message appears while the unit performs a task. If a task was aborted while in progress, this message will remain on the display.
  2. Press Cancel or Stop to clear the message.
  3. If the error does not go away, proceed to the next step.

Step two: Reset the unit

  1. While the unit is on, remove the power cord from the rear of the unit AND the wall outlet.
  2. After one minute, reconnect the power cord to the wall outlet and the unit.
  3. If the unit does not turn on, press the On button.
  4. If the error does not go away, proceed to the next step.

Step three: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


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