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HP Color LaserJet, HP Color PageWide - Unable to print in color after installing the HP Universal Print Driver (UPD) in Windows

Issue

After installing the Universal Print Driver (UPD) on an HP Color LaserJet, HP Color LaserJet Enterprise, HP Color LaserJet Pro, HP Color OfficeJet Enterprise, HP Color PageWide Enterprise, or HP Color PageWide Pro printer, pages do not print in color and print only in grayscale or black and white.

Solution

  1. Make sure you have a color printer and that the admin settings support color printing.
    Примечание.
    Some business environments restrict color printing. If you suspect this is occurring, contact your system administrator.
  2. Make sure a Windows Quick Set is not selected that contradicts the desired setting.
    1. Open the Windows App and open the document you want to print.
    2. Select Print and click Properties.
    3. Select the Finishing tab.
    4. If selected, clear the check box Print in Grayscale and click Apply.
  3. Open the HP Universal Printing Properties.
    1. In the Windows search field, search for the Control Panel.
    2. Select Devices and Printers.
    3. Right-click the UPD printer icon and select Printer Properties.
  4. Update the driver settings.
    1. Click the Device Settings tab.
    2. Under Installable Options, click Automatic Configuration: Off (the default) to display the drop-down list.
    3. Select Update Now.
    4. Click Apply and wait for the driver to retrieve the printer information.
    5. Try again to print a color job.
      • If the page prints in color, the issue is resolved.
      • If the page does not print in color, continue to the next step.
  5. If the update fails or the issue persists, manually change the color setting.
    1. Click the Device Settings tab.
    2. Under Installable Options, click Device Type: Auto Detect to display the drop-down list.
    3. Select Color and click Apply.
    4. Try again to print a color job.
      • If the page prints in color, the issue is resolved.
      • If the page does not print in color, continue to the next step.
  6. Open Print server properties and uninstall the UPD.
    1. In the Windows search field, search for the Control Panel.
    2. Select Devices and Printers.
    3. Click the UPD printer icon.
    4. Click Print server properties.
    5. Click the Drivers tab.
    6. Select the HP Universal Printing driver and click Remove.
    7. Select the Remove driver and driver package option and click OK.
    8. Click Yes to confirm.
  7. Reinstall the UPD in Traditional mode.
    Примечание.
    Be sure to install the latest HP Universal Print Driver (UPD) version available from HP.com. Older versions might not have the latest features available.
    1. Click Download the HP Universal Print Driver.
    2. Expand the Driver-Universal Print Driver section.
    3. Click Download.
    4. Click Run.
    5. Select the Traditional option.
      Примечание.
      If you install the UPD using the USB or Dynamic option, or use a different method such as the Add printer wizard, you might have different results. The Traditional method is recommended.
    6. Type the IP address and wait for the printer to be discovered.
  8. Try again to print a color job.
    • If the page prints in color, the issue is resolved.
    • If the page does not print in color, manually run the Update Now feature again to update the UPD features from the printer.
      Примечание.
      After performing an Update Now, the printer capabilities are retrieved and any features that the printer does not support will be greyed out. If you do not this update, features may appear in the driver that are not supported by the printer.
  9. Make sure that the Windows App settings match what you have configured in the UPD driver.
    Примечание.
    Print settings in Windows Apps such as Word will always override the printer driver settings.
  10. Try again to print a color job.
    • If the page prints in color, the issue is resolved.
    • If the page does not print in color, check the color toner cartridges.


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