Служба поддержки клиентов HP - База знаний

hp-contact-secondary-navigation-portlet

Действия
Загрузка...
  • Информация
    Windows 11

    Найдите часто задаваемые вопросы и ответы здесь.

    Информация

    Устраните проблемы с компьютерами и принтерами HP, связанные с обновлением Windows 10. Нажмите сюда

    Информация
    Создайте аккаунт HP уже сегодня!

     Получите быстрый доступ к материалам поддержки HP, управляйте устройствами в одном месте, ознакомьтесь с информацией о гарантии и многое другое. Создать аккаунт HP

  • Оставить отзыв

HP Notebook PCs - Cannot Start Notebook Computer From a Bootable CD or DVD

HP notebook computers that come with Windows 8, Windows 7, or Linux installed, use an AMI BIOS version 8 that is compatible with UEFI (Unified Extensible Firmware Interface). This version of the BIOS includes Secure Boot, which is enabled by default. Having Secure Boot enabled in the BIOS prevents legacy boot devices from starting your computer and includes bootable CDs and DVDs.
To start your computer from a valid bootable disc, such as an HP recovery disc, disable Secure Boot in the BIOS, and then use the Boot Menu to select the CD/DVD drive as the boot device. Use the steps in this document to disable Secure Boot to start your computer using bootable discs.

Pavilion, Presario, and Envy Notebook Computers

This section describes how to disable secure boot and restore the default BIOS settings for Pavilion, Presario and Envy notebook computers.

Step 1: Disable Secure Boot

Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Рис. : Startup Menu
    Illustration: Startup Menu
  3. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, then press Enter.
    Рис. : System Configuration menu
    System Configuration menu
    Рис. : Boot Options menu
    Boot Options menu
  4. Use the down arrow key to select Secure Boot, press the Enter key, then use the down arrow key to modify the setting to Disabled.
    Рис. : Select Disabled
    Select Disabled
  5. Press Enter to save the change.
  6. Press F10 to select Save Changes and Exit, then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen appears, prompting you to confirm the Boot Options change. Type the code shown on the screen, then press Enter to confirm the change and continue to Windows.
    Рис. : Boot mode change message
    Boot mode change message
  8. Turn the computer off.

Step 2: Select the CD/DVD drive as the boot device

Follow these steps to select the CD/DVD drive as the boot device in the Boot Menu.
  1. Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Рис. : Startup Menu
    Illustration: Startup Menu
  2. Press F9 to open the Boot Device Options menu.
  3. Use the up or down arrow key to select the CD/DVD drive. Then press Enter. The computer starts Windows.
    Рис. : Boot Option Menu
    Illustration: Boot Option Menu
    Примечание.
    More than one CD/DVD drive selection might be available from the list of bootable devices.
  4. Insert the bootable CD or DVD into the CD/DVD drive.
  5. Press the power button to turn the computer off and wait about five seconds.
  6. Press the power button again to turn the computer on.
    The computer starts from the CD or DVD.

Step 3: Restore default BIOS settings

When you have finished using your bootable CD or DVD, restore the default BIOS settings. This enables Secure Boot and sets the Windows Boot Manager as the primary boot device.
  1. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  2. Under the Exit menu, use the down arrow key to select Load Setup Defaults, then press Enter to confirm the change.
    Рис. : Exit menu
    Exit menu
  3. Select Exit Saving Changes, then press Enter to select Yes.
    The computer starts Windows with the default settings.

Elitebook, Probook, and Mobile Workstations computers

This section describes how to disable secure boot and restore the default BIOS settings for Elitebook, Probook, and mobile workstation computers.

Step 1: Disable Secure Boot

Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Immediately press the Escape key repeatedly, about once every second, until the HP Computer Setup opens.
    Рис. : Startup Menu
    Illustration: Startup Menu
  3. On the Advanced tab, use the down arrow key to select Boot Options, and then press Enter.
    Рис. : Select Boot Options
    Image: Select Boot Options
  4. On the Boot Options page, use the down arrow key to select Secure Boot, press the Enter to uncheck the box if it is already checked.
    Рис. : Select Secure Boot
    Image: Select Secure Boot
  5. Click Save to save the change.
    The Computer Setup Utility closes and the computer restarts.
    Рис. : Click Save
    Image: Click Save

Step 2: Select the CD/DVD drive as the boot device

Follow these steps to select the CD/DVD drive as the boot device in the Boot Menu.
  1. Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Рис. : Startup Menu
    Illustration: Startup Menu
  2. Press F9 to open the Boot Device Options menu.
  3. Use the up or down arrow key to select the CD/DVD drive, and then press Enter. The computer starts Windows.
    Рис. : Boot Option Menu
    Illustration: Boot Option Menu
    Примечание.
    More than one CD/DVD drive selection might be available from the list of bootable devices.
  4. Insert the bootable CD or DVD into the CD/DVD drive.
  5. Press the power button to turn the computer off and wait about five seconds.
  6. Press the power button again to turn the computer on.
    The computer starts from the CD or DVD.

Step 3: Restore the default BIOS settings

When you have finished using your bootable CD or DVD, restore the default BIOS settings. This enables Secure Boot and sets the Windows Boot Manager as the primary boot device.
  1. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the HP Computer Setup opens.
  2. Under the Main menu, use the down arrow key to select Restore Defaults.
    Рис. : Restore Defaults
    Image: Restore Defaults
  3. Select Yes to load the default settings.
    Рис. : Click Yes
    Image: Click Yes


Страна/регион: Flag Россия

hp-detect-load-my-device-portlet

Действия
Загрузка...