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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

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HP Products - My Operating System Is Not Listed

If you do not see the version of your operating system (OS) listed, HP does not have any downloadable software or drivers for your product.
Many issues can be resolved by ensuring that you have both the latest OS version supported for your HP product and the latest HP driver updates. HP recommends that you install all updates from your OS vendor.
  caution:
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors. If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website. Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.
note:
You might be able to find your printer driver at 123.hp.com. In addition to the options listed in this support document, you can visit the HP Support Forum to ask the support community about the software or driver you are looking for.

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Country/Region: Flag Serbia

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