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HP PCs - HP 3D DriveGuard is displayed as an unknown device (ACPI\HPQ0004 or ACPI\HPQ6007) after the upgrade to Windows 10 has completed

If you upgrade from Windows 7, 8, or 8.1 to Windows 10, the HP 3D DriveGuard driver is displayed as an unknown device. Device Manager displays an exclamation mark (yellow bang) to indicate that there is a problem with the driver.

Hardware ID properties for ACPI\HPQ0004
Hardware ID Properties for ACPI\HPQ6007

Install ProtectSmart software

To resolve the HP 3D DriveGuard driver being displayed as an unknown device, download and install the correct version of HP ProtectSmart.

If your computer displays the hardware ID ACPI\HPQ0004 in Device Manager, download and install SP61037.

SoftPaq SP61037

SoftPaq Description

Release Notes

Download SoftPaq

HP ProtectSmart Hard Drive Protection

Version: 4.2.9.1

Revision: A

SP61037 release notes

SP61037 file download

If your computer displays the hardware ID ACPI\HPQ6007 in Device Manager, download and install SP92476.

SoftPaq SP92476

SoftPaq Description

Release Notes

Download SoftPaq

HP ProtectSmart Hard Drive Protection

Version: 7.0.4.1

Revision: A

SP92476 release notes

SP92476 file download