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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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Set up printer services

The following sections provide details for this topic.

You can set up the following services:

Receive automatic firmware updates
Enable email printing
Enable additional printer services

A network connection is required, so the printer will test its own connectivity. Remember to connect the network cable to the printer.

Each printer service can be enabled or disabled individually as explained below.

During initial printer setup, you are asked whether you want to enable these services. That decision can be changed later by tapping , then at the top of the page, then Services > Data Collection & HP Privacy Statement.

If you are part of the HP Partner Link Pay-per-use service, tap , then Services > > Register new service in order to register the printer service.

Verify printer connection to HP

You can check that the printer is able to connect to HP services by tapping and viewing the status there. You can see detailed information by clicking the Network or Service card.

If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions.

Enable email printing with HP ePrint

The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.

You must accept the Data Collection & HP Privacy Statement in order to use HP Connected.

To enable email printing, in the front panel, tap , then at the right top corner of the page, then Services. > HP Connected > Setup Web Services. A printer email address and printer code are assigned to the printer.

To see your printer email address, tap > in the right top corner of the page, then Services. > HP Connected > Printer email address.

Alternatively, you can configure it from the Embedded Web Server, Go to the HP Web Services menu and click Enable HP web Services to register and enable HP ePrint.

If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your printer's email address or manage printer security for remote printing. Refresh the printer’s email address from the front panel, tap > in the right top corner of the page, then Services. > HP Connected > Printer email address.

Visit http://www.hpconnected.com to register yourself and your printer (using the printer code).

HP ePrint job policies

By default, the jobs sent by email are directly printed. To change the settings, tap , then at the right top corner of the page, then Services > HP Connected > HP ePrint jobs.

You can select the roll to be used for HP ePrint jobs, or let the printer decide (save paper).

Configure ePrint connectivity service

You can remove the connection to HP ePrint if required for security. At the front panel, tap , then at the right top corner of the page, then Services > HP Connected > Remove Web Services.

To use remote printing again, you will need to set it up again from scratch.

Configure firmware updates

You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates.

Note:

If an administrator password has been set, it will be required to change these settings.

In the Embedded Web Server: Click About printer > Firmware update.
Using the front panel: Tap , then System > Firmware update.

The following settings are available:

Check for updates automatically: The printer will inform you when new firmware is available.
Download new firmware automatically: The printer will automatically download new firmware whenever it becomes available. Deactivate this option to download new firmware manually.

Note:
Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually.
Firmware update history.

LDAP Configure the email address book

The printer uses Lightweight Directory Access Protocol (LDAP), which provides access to a network address book for scan-to-email and authentication purposes.

The following instructions explain how to use LDAP to connect the printer to a network email address book, and to authenticate users of the printer using their LDAP credentials.

Email lookup

When the printer uses LDAP for scan-to-email, it searches a database of email addresses. When you enter the email address and click the Search button, LDAP searches a list of email addresses for matching characters. You can refine the search results by typing additional characters and performing a new search.

Printers that support LDAP also support the use of a standard outgoing email profile, so they do not require a connection to an LDAP server in order to send email.

Information needed before starting

Ensure that you have the following information before starting the configuration:

Server address (hostname or IP).
Server authentication requirements.
Path to start search (BaseDN, Search Root) (for example, o=mycompany.com).
Attributes for matching the name entered (such as cnor samAccountName), retrieving the email address (such as mail), and how the name will be displayed on the control panel (such as displayName).

Address book setup

The following steps provide the complete procedure for this topic.

In the Embedded Web Server, click Settings >Address book. Here you can configure the printer to obtain email addresses from an LDAP server, so that they are available when users perform a search from the Scan to Email screen.

Open the Embedded Web Server.
Click Settings >Address book.
Enable the LDAP server (mandatory to continue with the LDAP configuration).

Network Directory Server section:
In the Network Directory Server section, enter the name of the LDAP server address (for example, ldap.mycompany.com) and Port.

Server Authentication requirements section:
In the Server authentication requirements section you can select the appropriate authentication type in the server (Windows credentials, simple credential, use printer user's credentials). It is mandatory to fill the Domain name, Username, and password.

LDAP Database search settings section:
Fill in these fields:
- In the path to start a search (BaseDN, Search Root) box, enter the path to start searching the database (for example, o=mycompany.com).
- In the recipients's display name box, enter the name of the attribute that contains the person's name (for example, displayName).
- In the recipient's email address box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox).
- Use the LDAP filter condition box to set up an optional filter to filter out e-mail addresses.
Click the Apply button to save the settings. Setup is complete.
To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful a message is displayed.

Configure a network folder

In the printer's Embedded Web Server, click the Settings tab and Network folder.

See Embedded Web Server.

On the Network folders page, click at the top of the page, and fill in the various fields:

Display name: Name displayed in the front panel when you are choosing the file’s printing origin.
Network path: Should contain the network name of the remote computer and must start with // followed by the path.
Protocol: SMB
Functionality Use: Choose between Print only or None.
Default Network destination: Enable this option to configure this folder as the default destination for files.
Browse Network folder Structure: Enable to browse through the structure of folders.
Authentication requirements: Enter the login username and password for the printer to access documents and images in the network folder. The username and password are stored and encrypted in the printer's memory. There are 3 options:
- None: Use this setting for an unprotected folder on the network (no credentials required).
- Automatic login using following credentials: Enter username and password only once during configuration and later use the folder in the front panel without entering credentials.
- Prompt for credentials when needed: Enter username and password in the front panel every time you use it.
Note:
User password should contain the password of the user. Domain should contain the name of the domain in which the user name exists. If the user does not belong to any domain, leave this field empty.
Security Pin Option: Create a 4-digit security PIN to prevent unauthorized people from accessing documents and images in this network folder.

For a network folder, enter the remote computer’s name or IP address, the shared folder’s, and the username and password of the user already created on the remote computer. Leave the user domain field empty unless the user is a member of a Windows domain. If the user is only a local user of the remote computer, leave the field empty. You can use the name (instead of the IP address) in the server name field, only if the shared folder is on a Windows computer in the same local network.

Click Apply to save the configuration.
The printer automatically checks that it can access the network folder. If not, see Cannot access the network folder.

Note:

If the product has already been configured for printing from networks and you now want to use a different shared folder, click .

You can check that the shared folder remains accessible by clicking Verify in the Embedded Web Server at any time. A correctly configured shared folder can become inaccessible if the user’s password is changed, or if the shared folder is moved or deleted.

Example: Create a network folder under Windows

The following steps provide the complete procedure for this topic.

Create a new user account on the remote computer. You can use an existing user account for this purpose, but it is not recommended.
Create a new folder on the remote computer, unless you want to use an existing folder.
Right-click the folder and click Properties.
In the Sharing tab, click the Advanced Sharing button.
Ensure that the user has the correct permission settings depending of the functionality use of the network folder.

Example: Create a network folder under Mac OS

The following steps provide the complete procedure for this topic.

Create a new user account for the User on the remote computer. You can use an existing user account for this purpose, but it is not recommended.
Create or choose a folder on the remote computer. By default, Mac OS users have a Public folder that can easily be used for this purpose.
Open the System Preferences application and click the Sharing icon.
Depending of the functionality of the folder, make sure the user has the right permissions.
Click Options.
Check the Share files and folder using the SMB box, and make sure that the User is checked in the On column.
Click Done. You can now see file sharing enabled and Windows sharing on.

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