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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printer setup (Mac built-in driver)

Use AirPrint or available basic drivers to set up and use an HP printer on a Mac computer.

Note:

For a guided connection setup and installation, HP+ registration, and access to additional scanning and printer support features, install HP Smart - Mac App Store (in English).

Connect and set up a printer in macOS

Set up your printer when it is on the same Wi-Fi network as your Mac or with a USB cable without installing any additional drivers.

Your printer might already be available if it is on the network or USB-connected. In the app you are printing from, click FilePrint, click the Printer menu, select Nearby Printers or Printers & Scanners preferences. If your printer is not listed, continue with these steps.

For a USB connection or if your printer does not support AirPrint, open the Apple menu , click System Preferences, and then click Software Update to confirm that the Mac is up to date, or to install any new available software.
Connect the printer to the same network that the Mac is connected to, or use a direct USB connection.
- Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.
- Wi-Fi connection for HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
- Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.
- USB connection: Connect the cable to the USB port on the rear of the printer and to a port on the Mac. Install any new software, if prompted.
Open the Apple menu, click System Preferences, and then click Printers & Scanners.

If your printer is not listed, click the Plus sign , and then follow the instructions, or select the printer and click Add to complete the setup.

Additional print driver options might be available at HP Software and Driver Downloads.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

How do I use the printer functions and settings?

Apple supports standard printing and scanning functions and settings with AirPrint or the print driver that installs.

Print job setup and settings: Click FilePrint. For the Photos app, select a layout, and then click Print. Click Show Details to view all options and settings.
Scan documents and photos: Click the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners. Click Scan, click Open Scanner, and then click Show Details to view all options and settings.

Additional scan options:
- HP Smart app: Install HP Smart - Mac App Store (in English). Open the app, and then click the plus sign to set up your printer. Click the Scan tile on the home screen for options to scan from the printer, import an existing file, or use the computer camera or a webcam to capture and edit a photo or document.
- HP Easy Scan app: Install HP Easy Scan - Mac App Store (in English). Depending on your printer, this app supports scanning from the printer control panel to the computer or to an email account, two-sided (duplex) scanning, and creating editable scan files.
- Apple Image Capture: Open Image Capture from the Applications list, click your printer name in the Devices or Shared list, and then click Show Details to view all options and settings.
Check estimated ink levels: View the ink level indicators on the printer control panel, if available. Or print a self-test page or printer status report.
Access the printer homepage (network printers): Open the Print & Scan or Printers & Scanners window, select your printer, click Options & Supplies, and then click Show Printer Webpage.
Fax: Use the buttons and menus on the printer control panel.

What if the Mac cannot find my printer?

Try these troubleshooting tips if the Mac does not add or list the printer.

Check the printer connection: Check the Wireless or Settings menu on the printer control panel or print a Network Configuration Page, and then make sure the printer is connected to the Wi-Fi network.
Check the computer connection: On your Mac, click the Network icon , and then make sure the Mac is connected to the Wi-Fi network.
Check for software updates: Open the Apple menu , click System Preferences, and then click Software Update to ensure the computer can download the latest printer software.
Update the printer firmware: Go to HP Software and Driver Downloads to search for and download firmware updates for your printer.
Restart the router, printer, and Mac: Unplug the router, turn off the printer, and then close all programs on the Mac and shut it down. Turn on the router, wait for a successful internet connection, turn on the printer, and then turn on the Mac.
Reset the printing system: Open the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners. Right-click or Ctrl + click anywhere in the Printers list, and then click Reset printing system. Restart the printer, and then click the plus icon (+) to re-add it to the list.

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