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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Note:

For dynamic security enabled printers, the firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: http://www.hp.com/learn/ds.

If one method does not work, try another method.

Update the printer firmware through the HP Smart app

Use the HP Smart app to check for and install firmware updates.

Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
On the app home screen, select your printer name or image.
Under Advanced, select Advanced Settings or Printer Home Page (EWS).
Select Tools or Web Services.
If prompted, enter the printer administrator password or PIN from the printer label.
Click Printer Updates or Product Update, and then click Check Now. Any firmware updates automatically download and install onto your printer.

CAUTION:
Do not turn off the printer during a firmware update. This can permanently damage your printer.

Update the firmware directly from the printer

When connected to the internet, many HP printers support updating the firmware directly from the printer control panel.

Make sure the printer is connected to a Wi-Fi or Ethernet connection.

Note:
USB connections will not work.
On the control panel, open the Setup, Service, or Settings menu.
Select Preferences, Printer Maintenance, or Tools.
Select Web Services, Printer Update, or LaserJet Update.
If prompted, follow the instructions to turn on Web Services.
Select Check for Updates or a similar option.

CAUTION:
Do not turn off the printer during a firmware update. This can permanently damage your printer.

Download printer firmware from the HP website (Windows)

Go to the HP website on your Windows computer to check for and install the latest printer firmware update.

Make sure the printer is on and connected to your computer.
Go to HP Software and Driver Downloads, and then enter your printer model.
Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

Note:
If you do not see a firmware option, there are no firmware updates for your printer.
On the HP Printer Update screen, check the status of your printer.

If your network printer does not display, use a USB cable to temporarily connect your printer to the computer. Wait 20 seconds, and then click Refresh.
- If the status is Ready, select the check box next to the serial number, and then click Update.
  
  CAUTION:
  Do not turn off the printer during a firmware update. This can permanently damage your printer.
- If the status is Up-to-Date, your printer firmware is up to date.

Download printer firmware from the HP website (Mac)

Go to the HP website on your Mac to check for and install the latest printer firmware update.

Make sure the printer is on and connected to your computer.
Go to HP Software and Driver Downloads, and then enter your printer model.
Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

Note:
If you do not see a firmware option, there are no firmware updates for your printer.
In the HP Firmware Updater screen, select the name of your printer, and then click Continue.
On the Update Information step, review the results.
- If the option to re-flash your device displays, click Continue to update the firmware.
  
  CAUTION:
  Do not turn off the printer during a firmware update. This can permanently damage your printer.
- If there are no device upgrades available, your printer firmware is up to date.

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"