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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07060649

Version: 1

HP Commercial Notebook and Desktop PCs - HP Sure View error during installation on certain versions of Windows 20H1 and 20H2

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Mar-2021

Last updated : 26-Mar-2021

DESCRIPTION
An HP Sure View installation error occurs on certain versions of Windows 20H1 and 20H2. This occurs with Universal Windows Platform (UWP) SoftPaqs on Windows 20H1 build 19041.508 and Windows 20H2 build 19042.508.
The following message is displayed:
Unable to launch HP Sure View. HP Application Enabling Service is not installed or not running. Please go through Windows Update to install HP Application Enabling Services.
HP Sure View installation error message
note:
This does not occur during SoftPaq installation on Windows 20H1 build 19041.685 and 20H2 build 19042.685.

SCOPE
The information in this document applies to the following:
Applications:
SP111641 - HP SureView v2.0.11.0 Rev: A
Computers:
  • HP Elite Dragonfly G2 Notebook PC series
  • HP Elite x2 1013 G3 Tablet series
  • HP Elite x2 1013 G3 Tablet with Keyboard series
  • HP Elite x2 G4 Tablet series
  • HP Elite x2 G4 Tablet with Keyboard series
  • HP Elite x2 G4 Tablet with Keyboard series
  • HP EliteBook x360 1030 G7 Notebook PC series
  • HP EliteBook x360 1030 G8 Notebook PC series
  • HP EliteBook x360 1040 G7 Notebook PC series
  • HP EliteBook x360 1040 G8 Notebook PC series
  • HP EliteBook x360 830 G7 Notebook PC series
  • HP EliteBook x360 830 G8 Notebook PC series
  • HP ProBook x360 435 G8 Base Model Notebook PC
Desktop Computers:
HP EliteOne 800 G5 23.8-inch All-in-One series
Operating Systems:
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To prevent this from occurring, download and install Microsoft Updates prior to installing any Universal Windows Platform (UWP) SoftPaqs. The SoftPaq can be install correctly once Windows Updates are current.
  1. Connect your computer to the internet.
  2. Click Start > Settings.
  3. Click Update & Security.
  4. Click Windows Update.
  5. Click Check for updates.
    Windows Update downloads and installs the latest updates automatically (a restart might be required).
  6. Download the following SoftPaq to install HP Sure View.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP Sure View
    Version: 2.0.12.0
    Revision: A
    SP112888 release notes
    SP112888 File Download

Hardware platforms affected : HP Elite Dragonfly G2 Notebook PC, HP Elite Dragonfly G2 Notebook PC IDS Base Model, HP Elite x2 1013 G3 Base Model Tablet, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard, HP Elite x2 G4 IDS Base Model Tablet, HP Elite x2 G4 Tablet, HP Elite x2 G4 Tablet with Keyboard, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC IDS Base Model, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1030 G8 Notebook PC IDS Base Model, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC IDS Base Model, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC IDS Base Model, HP EliteBook x360 830 G7 Notebook PC, HP EliteBook x360 830 G7 Notebook PC IDS Base Model, HP EliteBook x360 830 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC IDS Base Model, HP EliteOne 800 G5 23.8-inch All-in-One, HP EliteOne 800 G5 23.8-inch All-in-One Remove2, HP ProBook x360 435 G8 Notebook PC IDS Base Model

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07060649

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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