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HP Customer Support - Knowledge Base

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HP PageWide Printers - Updated HP 913A and 972-976A/X/Y Cartridges

HP updates products from time to time to improve quality, enhance security, and prevent counterfeit and warranty fraud. In early 2018, HP began shipping a new updated version of the following cartridges: HP 913A, 972A, 972X, 973X, 974A, 974X, 975A, 975X, and 976Y. The updated cartridges are compatible with both current and future printers that use these cartridge numbers. Cartridge and printer availability and compatibility may vary by region.
Beginning Jan 20, 2021, HP 913A, 972A, 972X, 973X, 974A, 974X, 975A, 975X, and 976Y cartridges with Warranty Ends date of Sep 2021 or earlier might not be compatible with these HP PageWide series printers:
Region
Printer series
North America
HP PageWide Pro 452 Series
HP PageWide Pro 477 MFP Series
HP PageWide Pro 552 Series
HP PageWide Pro 577 MFP Series
HP PageWide Managed P55250 Series
HP PageWide Managed P57750 MFP Series
Europe, Middle East, Africa
HP PageWide Pro 352 Series
HP PageWide Pro 377 MFP Series
HP PageWide Pro 452 Series
HP PageWide Pro 477 MFP Series
HP PageWide Pro 552 Series
HP PageWide Pro 577 MFP Series
HP PageWide Managed P55250 Series
HP PageWide Managed P57750 MFP Series
Latin America
HP PageWide Pro 377 MFP Series
HP PageWide Pro 452 Series
HP PageWide Pro 477 MFP Series
HP PageWide Pro 552 Series
HP PageWide Pro 577 MFP Series
HP PageWide Managed P55250 Series
HP PageWide Managed P57750 MFP Series
Asia Pacific and Japan
HP PageWide Pro 452 Series
HP PageWide Pro 477 MFP Series
HP PageWide Pro 552 Series
HP PageWide Pro 577 MFP Series
HP PageWide Managed P55250 Series
HP PageWide Managed P57750 MFP Series
Original HP cartridges installed in these printers prior to Jan 20, 2021 function normally and without interruption.

What should I do?

Continue to purchase cartridge numbers that are compatible with your printer. The updated cartridges are compatible with all printers that use the existing cartridges. Install Original HP cartridges with the earliest Warranty Ends date first.
If you see an error with an Original HP cartridge prior to the Warranty Ends date, update your printer’s firmware to the latest released version. For information on updating your printer firmware, seeUpdating or Upgrading Printer Firmware. If you continue to see the error, contact HP Customer Support for assistance.

Do I have the updated cartridges?

Refer to the Warranty Ends date on the cartridge or packaging to see if you have the updated version of these cartridges.
HP 913A, 972A, 972X, 973X, 974A, 974X, 975A, 975X, and 976Y cartridges with Warranty Ends date of Oct 2021 or later are the updated cartridges.
The Warranty Ends date is on cartridge packaging and on the cartridge itself.
  • If the cartridge is still in the packaging, look for the Warranty Ends date on the back of the box.
  • If the cartridge has been removed from the packaging, look for the Warranty Ends date on the cartridge label.

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