HP LaserJet Pro MFP M329, M428, M429 - 13.14, 13.15 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.14.yz Paper is jammed inside the printer
• 13.15.yz Paper is jammed inside the printer

1. Completely remove Tray 2 from the printer.
   Figure : Remove Tray 2

   
2. Push the green button to release the duplex pan.
   Figure : Push the green button to release the duplex pan

   
3. Remove any jammed paper from the duplexer.
   Figure : Remove any jammed paper from the duplexer

   
4. Close the duplex pan.
   Figure : Close the duplex pan

   
5. Reinsert Tray 2 in the printer and then push it inward to close it.
   Figure : Reinsert and close Tray 2

   
6. Press the front-door release button.
   Figure : Press the front-door release button

   
7. Open the front door on the printer.
   Figure : Open the front door

   
8. Close the front door on the printer.
   Figure : Close the front door