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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 15-bs172nc Product Specifications

Hardware

Product number
6ZL99EA
Product name
HP Notebook - 15-bs172nc
Microprocessor
Intel® Core™ i3-5005U (2 GHz, 3 MB cache, 2 cores)
Memory, standard
4 GB DDR3L-1600 SDRAM (1 x 4 GB)
Video graphics
Intel® HD Graphics 5500
Hard drive
1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
15.6" diagonal HD SVA anti-glare micro-edge WLED-backlit (1366 x 768)
Wireless connectivity
802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.0 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI; 1 RJ-45; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
38 x 25.38 x 2.38 cm
Power supply type
45 W AC power adapter
Battery type
3-cell, 31 Wh Li-ion
Battery life mixed usage
Up to 11 hours and 45 minutes
Video Playback Battery life
Up to 9 hours and 30 minutes
Webcam
HP Webcam with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP CoolSense; HP JumpStart
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft® Office 365 customers

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Country/Region: Flag Serbia

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