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HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder

31.13 jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 31.13.00
  • 31.13.01
  • 31.13.02
  • 13.13.13
  1. Lift the latch to release the document-feeder cover.
    Figure : Lift the latch
  2. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  3. Remove any jammed paper from the document feeder.
    Figure : Remove jammed paper
  4. Lift the document-feeder input tray.
    Figure : Lift the document-feeder tray
  5. Remove any jammed paper below the document-feeder input tray.
    Figure : Remove the jammed paper
  6. Lower the document-feeder input tray.
    Figure : Lower the document-feeder input tray
  7. Close the document-feeder cover.
    note:
    Verify that the latch on the top of the document-feeder cover is completely closed.
    Figure : Close the document-feeder cover
note:
To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.
note:
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

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