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HP Customer Support - Knowledge Base

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HP PCs - Damage Not Covered by the HP Standard Limited Warranty

This document is for HP PCs and tablets.
When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. The HP Standard Limited Warranty does not cover the following:
  • Damage caused by attempts at self-repair or a non-authorized service provider
  • Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide
  • Failure of, or damage caused by, any third-party products, including those that HP might provide or integrate into the HP product at your request
  • Any technical or other support, such as assistance with “how-to” questions and those related to product setup and installation
  • Products or parts with an altered or missing identification label
Choose a heading below for examples of damage that is not covered by the HP Standard Limited Warranty.

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