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HP DeskJet, ENVY 5000 Printers - Replacement Printer Instructions

This document is for HP DeskJet Ink Advantage 5075, 5078, 5085, 5088 and ENVY 5020, 5030, 5032, and 5034 printers.
When HP replaces your defective product, some accessories or parts need to be transferred from the defective product to the replacement product.
  note:
  • Some optional accessories might not be included with your product model.
  • Keep any optional accessories that you bought separately.
Before you send your defective printer to HP, make sure you remove the correct accessories to use with your new printer.
  note:
If you are enrolled in HP Instant Ink and were using HP Instant Ink cartridges in your old printer, they do not work in your new printer. Go to Replacing or Adding Printer to Your Account for more information.
  1. Turn on the printer.
  2. Lift up the ink cartridge access door, and then remove the ink cartridges.
      note:
    If you have HP Instant Ink cartridges, you need new HP Instant Ink cartridges for your replacement printer. Go to HP Instant Ink, and then sign in to your account to learn more.
    Figure : Removing the ink cartridges
    Removing the ink cartridges
  3. If you are not going to insert the ink cartridges in the replacement printer immediately, store them at room temperature inside a sealed plastic container. To help prevent the ink from drying out, store the color ink cartridge with the nozzles down and the black ink cartridge with the nozzles up to help prevent the ink from drying out.
  4. Turn off the printer.
  5. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the wall outlet, surge protector, extension cable, or power strip.
  6. Keep the following accessories to use with the replacement printer:
    • Power cord
      Power cord
    • Universal Serial Bus (USB) cable
      Universal Serial Bus (USB) cable
    • Printer software CDs
      Printer software CDs
    • Printer manuals
      Example of a printer manual
  7. Connect the power cord to the rear of the replacement printer, and then plug it into a wall outlet.
  8. Turn on the replacement printer, install the ink cartridges, and then test all printer functions.
    You can now use your replacement printer.
For additional printer support information, go to www.hp.com/support.

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