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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05493766

Version: 1

Advisory: HP Z220 Workstation - Upgrading to Windows 10 build 1507 May Result in IRST Application Error

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Apr-2017

Last updated : 27-Apr-2017

DESCRIPTION
Upgrading to the initial release of Windows 10 (build 1507, also called Threshold 1) and attempting to launch the Intel Rapid Storage Technology application, you may receive a message stating there was an issue launching the application. You may also receive a message stating the application needs to be reinstalled. This issue is resolved if the user reinstalls the application from the SoftPaq on HP.com
Symptoms:
The application will not launch, and an error prompting the user to reinstall the application will appear.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Z220 Convertible Minitower Workstation
  • HP Z220 Small Form Factor Workstation
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve the issue, please go to the HP.com URL and enter your product under drivers and software. Once your platform is selected you will need to select the OS, Windows 10. Under Driver-Storage download the softpaq for Intel Rapid Storage Technology Utility and Driver for Microsoft Windows 10.
The specific revision for the Storage driver is 13.2.4.1000 Rev.A and the associated softpaq download is SP79789.

Hardware platforms affected : HP Z220 Convertible Minitower Workstation, HP Z220 Small Form Factor Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05493766

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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