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HP LaserJet Managed MFP - 13.A2, 13.A3 Tray 2, Tray 3 paper jam

13.A2, 13.A3 tray 2, tray 3 paper jam

Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.A2.XX Jam in tray 2
  • 13.A3.XX Jam in tray 3
View a video that shows how to clear a paper jam in tray 2 or tray 3:
HP LaserJet MFP E82540, E82550, E82560:
HP Color LaserJet MFP E87640, E87650, E87660:
  caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
note:
The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.
  1. Open the right door.
    Figure : Open the door
  2. Gently remove any jammed paper.
    Figure : Remove the jammed paper
  3. Close the right door.
    Figure : Close the door
  4. Open the tray.
    Figure : Open the tray
  5. Gently remove any jammed paper.
    Figure : Remove the jammed paper
  6. Close the tray. Printing automatically resumes.
    Figure : Close the tray

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