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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04778339

Version: 1

Advisory: HP EliteBook Folio 1020 G1 and HP Elite x2 1011 G1 Notebook PC - the Computer Does Not Start After Updating the BIOS to Version 1.08

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Aug-2015

Last updated : 26-Aug-2015

DESCRIPTION
When flashing the BIOS, after the update completes the computer shuts down to restart but then it remians in the off state or it may begin to restart and then hang with a blank screen. It should restart and boot to the operating system.
The issue occurs when updating the BIOS directly form version 1.05 or 1.06 to version 1.08.
NOTE: when installing version 1.08 using the HP SoftPaq exceutable, this will not be an issue because the SoftPaq will first install 1.07, then 1.08. The issue would only occur if you had extracted the binaries and installed 1.08 without first installing 1.07.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Elite x2 1011 G1
  • HP EliteBook Folio 1020 G1 Notebook PC
  • HP EliteBook Folio 1020 G1 Special Edition Notebook PC
RESOLUTION
Avoid the issue by updating the BIOS to version 1.07 first and then updating to version 1.08.
If the issue has already occurred, recover the computer as follows:
If the computer is in the off state, press the power button briefly to start it.
If the computer hangs (for 1 minute or more) with a blank screen, press and hold the power button for 9 seconds to perform a full shutdown. Then press the power button again to start the computer.

Hardware platforms affected : HP Elite x2 1011 G1, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04778339

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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